Customer Service Executive Jobs Opening in Ravin software solutions at Begumpet, Hyderabad
Job Description
Customer Service Executive
Process: Voice
Location: Hyderabad
Freshers
Package(10000 to 20000)
6 days Working
Day Rotational Shifts
Interested Candidates can share your updated CV
Key Responsibilities:
1. Customer Interaction & Support
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Handle inbound and/or outbound calls to resolve customer issues, provide information, or guide them through processes.
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Respond to emails, WhatsApp messages, or online queries promptly and professionally.
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Maintain a helpful, polite, and respectful attitude throughout the conversation.
2. Query Resolution
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Understand customer problems clearly and provide accurate solutions.
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Coordinate internally with other departments (sales, service, billing, logistics, etc.) to resolve issues.
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Follow up on open queries until they are closed to the customer’s satisfaction.
3. Product/Service Knowledge
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Develop in-depth knowledge about the company’s products or services.
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Assist customers in selecting products or understanding service offerings.
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Keep updated with any new changes in policies, pricing, offers, or terms.
4. Complaint Handling
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Register and resolve complaints effectively, following company protocols.
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Ensure escalation of issues to the supervisor or team leader when needed.
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Maintain a calm tone with even the most dissatisfied customers and aim for a positive resolution.
5. Data Entry & Documentation
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Log each customer interaction in the CRM or company database accurately.
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Maintain detailed records of calls, complaints, feedback, and resolutions.
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Track recurring issues and report them for improvement suggestions.
6. Feedback Collection & Reporting
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Collect feedback from customers regarding their service experience.
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Generate basic reports (daily/weekly) related to customer queries, complaint types, and satisfaction levels.
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Share insights or suggestions for improving the customer experience.
More information about this Customer Service Executive Job
Please go through the below FAQs to get all answers related to the given Customer Service Executive job
- What are the job requirements to apply for this Customer Service Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Service Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BE/B.Tech
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Service Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Service Executive position?
- Ans: There are immediate 1 job openings for Customer Service Executive in our Organisation.
