Customer Service Executive (Non-voice), Customer Service Executive (Voice) Jobs Opening in Cognizant Technology Solutions India Pvt Ltd at Tamil Nadu
FEATURED JOBService Desk
organization.
2 to 5 Years 
5000 - 350000 Monthly 
Chennai, Coimbatore, Cuddalore, Erode, Hosur, Madurai, Nagercoil, Ooty, Salem, Thanjavur, Tirunelveli, Tiruchirapalli, Tuticorin, Vellore, Tiruvottiyur, Ambattur, Avadi, Krishnagiri, kanchipuram, Theni, Tamil Nadu, Sivakasi, Tiruppur, Dharmapuri, Dindigul, Karur, Virudhunagar, Nagapattinam, Namakkal, Perambalur, Pudukkottai, Ramanathapuram, Sivaganga, Thiruvarur, Villupuram, Chengalpattu, Thiruvallur, The Nilgiris, Mayiladuthurai, Ariyalur, Kallakurichi, Tiruvannamalai, Tirupathur, Ranipet, Kanniyakumari, Tenkasi 
Job Description
Job Summary
We are looking for a Service Desk Executive with 1+ year of experience in handling inbound and outbound calls, ticket management, and end-user support. The ideal candidate should possess strong communication skills, customer service orientation, and experience working with ticketing tools to resolve user issues efficiently.
Key Responsibilities
Handle inbound and outbound calls from customers/end users.
Log, track, and update incidents and service requests using ticketing tools.
Provide Level 1 support for IT-related issues and service requests.
Diagnose and troubleshoot basic hardware, software, and application issues.
Escalate unresolved issues to appropriate support teams as per defined processes.
Follow up with users to ensure timely resolution and customer satisfaction.
Maintain accurate records of customer interactions and issue resolutions.
Adhere to SLA requirements and organizational support procedures.
Coordinate with internal teams for issue resolution and service delivery.
Generate and maintain daily/weekly ticket status reports.
Required Skills
Minimum 1 year of experience in Service Desk / Help Desk / Customer Support.
Experience handling inbound and outbound calls.
Hands-on experience with ticketing tools (ServiceNow, Remedy, Jira, Freshservice, etc.).
Good understanding of incident and service request management.
Strong verbal and written communication skills.
Ability to work in rotational shifts if required.
Basic knowledge of Windows OS, MS Office, Outlook, and networking concepts.
Strong customer handling and problem-solving skills.
