Customer Service Officer Jobs Opening in Godrej Finance Limited at Maharashtra
FEATURED JOBCustomer Service Officer
20000 - 25000 Monthly 
Ahmednagar, Aurangabad, Jalgaon, Kolhapur, Mumbai, Nagpur, Nashik, Navi Mumbai, Pune, Solapur, Akola, Nanded, Amravati, Parbhani, Dhule, Latur, Bhiwandi, Malegaon, Maharashtra, Chandrapur, Khopoli, Ratnagiri, Beed, Bhandara, Buldhana, Gadchiroli, Gondia, Hingoli, Jalna, Nandurbar, Osmanabad, Palghar, Sangli, Satara, Sindhudurg, Wardha, Washim, Yavatmal, Mumbai Suburban, Thane, Raigad 
Job Description
Job Title: Inbound & Email Officer
Department: Customer Service Officer
Reports To: Team Leader / Manager
Job Purpose:
The Inbound & Email Officer will be responsible for handling customer queries and requests received through inbound calls and emails. The role requires ensuring timely, professional, and effective communication while maintaining a high level of customer satisfaction.
Key Responsibilities:
Handle inbound calls and respond to customer queries, requests, and complaints with professionalism.
Manage customer communication via emails, ensuring accurate and prompt responses.
Log and track all customer interactions in the system/CRM for future reference and follow-up.
Escalate unresolved issues to the appropriate department or supervisor and ensure timely closure.
Provide product, service, and process-related information to customers clearly and effectively.
Maintain service quality standards in line with company policies.
Identify opportunities to improve processes and customer experience.
Adhere to performance metrics such as response time, resolution time, and customer satisfaction scores.
Support cross-functional teams (sales, operations, technical) in resolving customer queries.
Key Skills & Competencies:
Excellent verbal and written communication skills.
Strong customer service orientation and problem-solving ability.
Ability to manage time effectively and multitask between calls and emails.
Attention to detail with accurate data entry and documentation skills.
Ability to remain calm and professional under pressure.
Basic knowledge of MS Office (Word, Excel, Outlook).
Qualifications & Experience:
Graduate in any discipline (preferred: Business, Commerce, Communication).
Min 6 months of experience in customer service (inbound calls and/or email support).
Experience in call centre, BPO, or customer service desk will be an added advantage.
Work Environment:
Office / Call centre setup.
Candidate should be open to working on Weekends & Public holidays as per the business requirements.
One rotational week off
Work Location: Thane
CTC : 25k
