Customer Service Representative Jobs Opening in For a Client of TeamLease Digital at Karnataka
FEATURED JOBCustomer Service Representative Manager
organization.
10 to 20 Years 
50000 - 200000 Monthly 
Bangalore, Belagavi, Ballari, Bidar, Dharwad, Gulbarga, Hubli, Kolar, Mangalore, Mysore, Davangere, Bijapur, Hubli-Dharwad, Raichur, Karnataka, Chikkaballapura, Chikkamagaluru, Hassan, Mandya, Tumakuru, Koppal, Ramanagara, Shivamogga, Bagalkot, Chamarajanagara, Chitradurga, Gadag, Haveri, Kodagu, Udupi, Uttara Kannada, Yadgir, Bengaluru Rural, Mysuru, Dakshina Kannada, Kalaburagi, Bengaluru Urban, Vijaynagar, Vijayapura 
Job Description
Key Responsibilities
Lead, mentor, and manage a team of customer service representatives to achieve departmental goals and service excellence.
Oversee daily operations including call, email, and chat support, ensuring timely and accurate responses to customers, carriers, and drivers.
Handle high-level escalations and ensure effective resolution with professionalism and empathy.
Develop and implement customer service policies, communication standards, training modules, and performance metrics.
Drive continuous improvement initiatives to enhance customer satisfaction, reduce complaints, and optimize operational efficiency.
Maintain accurate and updated customer records and ensure CRM and related systems are effectively utilized across the team.
Collaborate cross-functionally with Operations, Logistics, Sales, and other departments to ensure seamless service delivery.
Monitor team performance through KPIs such as response time, resolution rate, CSAT, and adherence to service SLAs.
Conduct regular performance reviews, coaching sessions, and skill-development programs for the customer service team.
Analyze customer feedback, identify trends, and provide strategic recommendations to leadership.
Ensure compliance with company policies, communication guidelines, and quality standards.
Qualifications
15+ years of overall experience in customer service, call center management, logistics, or related domains.
Minimum 5–7 years of experience in a people management or leadership role.
Excellent communication, stakeholder management, and conflict-resolution skills.
Strong analytical abilities with experience in using CRM tools, reporting dashboards, and productivity systems.
Proven ability to manage large teams, drive performance, and work under pressure.
Strategic mindset with a strong customer-centric and process-oriented approach.
Experience in coaching, training, and developing customer service teams.
Work Environment
