Customer Service Representative Jobs Opening in For a Client of TeamLease Digital at Pune
FEATURED JOBCustomer Support Representative
For a Client of TeamLease Digital
This role is deployed through TeamLease to our client
organization.
organization.
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Posted: 18 May 26
Job Description
Overall, Purpose of Job
• Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.
• Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Strive and achieve SLA target and business outcome indicators defined by the client
Job Responsibilities / Authorities
• Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool
• Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes
• Walk customers/ Provide navigational support on self-service portal
• Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines
• Place outbound calls to customers when required in line with Client / Company guidelines
• Work productively whilst maintaining exceptional call/data quality standards in line with targets
• Contribute to the team through open and regular communication with peers / supervisors
• Adhere to all company or departmental policies and procedures (personnel and operational)
• Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process
• Maintain regular and punctual attendance in line with company policies and procedures
Job Particulars
Education Diploma, 12th Pass (HSE), Any Graduate
Who can apply Freshers and Experienced (0 to 6 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id2893048
Job Category IT/Software
Locality Address
State Maharashtra
Country India
About Company
For a Client of TeamLease Digital
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