Customer Service Representative Jobs in Gurgaon - Hilti India Pvt. Ltd.
Job Description
Responsibilities & Accountabilities:• Support sales team in creating quotations, order entry and support general inquiry• Understand the basic customer service deliverables like service Level, ASA, AHT, schedule adherence• Understand appropriate situation handling of specialized customer needs based on geography & requirement• Responsible for sustaining and continuing knowledge of existing and new products and applications• Handle transactions involving customers terms and conditions in accordance with Hilti's legal guidelines and any applicable regulatory standards• Utilize situation selling skills to convert prospects into buying customers to support Hilti's growth strategy• Responsible for receiving and processing inbound calls, faxes, emails, chat function, repair and technical inquiries from both customers and field sales personnel• Provide quality service with 70-80 customer contacts/day
Person Specification:• Any Graduate / Post Graduate with 0-3 years of experience of Backend Operations profile in Customer Service.• Ability to multi-task, prioritize and manage time effectively• Strong communication and active listening• Native resident of Gurgaon/Delhi.• Familiarity with SAP systems would be an added advantage
Person Specification:• Any Graduate / Post Graduate with 0-3 years of experience of Backend Operations profile in Customer Service.• Ability to multi-task, prioritize and manage time effectively• Strong communication and active listening• Native resident of Gurgaon/Delhi.• Familiarity with SAP systems would be an added advantage
Job Particulars
Education BE/B.Tech
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1164318
Job Category Tech Support
Locality Address DLF Cyber City
State Haryana
Country India
About Company
We are world-wide suppliers of system solutions in the field of positioning, fastening, demolition and construction chemicals. A world technological leader with operations in more than 120 countries all over the world, 9 production plants and 18,000 employees.
Jobs By Location
Gurgaon
Pune
Ahmedabad
Noida
Bangalore
Hyderabad
Mumbai
Delhi
Chennai
Kolkata
Others also searched for
Job & career videos Subscribe
