Customer Service Representative Jobs in Mumbai,Navi Mumbai - UCG eSolutions LLP
Job Description
- Effective inbound and outbound call handling to build up a relationship between the customer and service provider.
- Contact customers by phone to explain advantages and features of service being sold or persuade them to purchase the services by building the customers interest.
- Answer customer's questions pertaining to service being offered through email and telephone.
- Provide quick resolution to all types of customer related issues.
- Explain and Advice customers on prices, services, variables and options to assist customer in making decision.
- Coordinate and schedule appointments with sales team and clients till closure of the deal.
- Regularly follow up with the customers/ service providers/ sales team.
- Maintain records of customer & service provider interactions, recording details of inquiries, complaints and comments as well as actions taken.
- Graduate or Diploma Holder.
- Proficient in English, Hindi & Marathi Languages. Gujarati language will be an added advantage.
- Good Communication and Written skills.
- Computer Literate and good telephone skills.
- Excellent Interpersonal skills and problem solving skills.
- Self-Motivated, Multi-tasking, Quick learner.
- 0-3 Year work experience in sales of B2B.
- Good communication and interaction skills, strong attention to detail, and good follow-through.
- Willing to travel within the city
- Enthusiastic about meeting new people
- Should be able to work independently.
- Ability to work effectively with others.
Job Particulars
About Company
UCG eSolutions is a one-stop solution for Mobile driven Technology Platforms. We provide various diversified activities such as Web / Mobile Application Development, Web Designing, and Software Consulting.
Our Development Center based in Mumbai specializes in developing customized software solutions to efficiently manage business and critical information. Our well-defined service vision aligns with the client requirements, priorities and pursue for creating measurable values. We have excellent developmental methodology, infrastructure, skills and technological capabilities to create and deliver value-added products and services at all given times.
We specialize in future technologies utilising end-to-end Javascript (NodeJS, AngularJS, MongoDB & More) and harnessing the power of HTML5. This allows our developers to conceptualise and develop fast and highly scalable network applications rapidly.
