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Customer Service Representative – Voice Jobs in Mysore - HGS

Customer Service Representative Voice
HGS
Customer Service Representative – Voice Jobs in Mysore - HGS
Last Date 03 Feb 2020
This Job is Expired

HGS - Job Details

Date of posting: 05 Dec 19
Customer Service Representative – Voice (English & Kannada)

Job Code : HGS/133
 
Location: Mysore

Education & Experience:
  • PUC/Under Graduates/Graduates/Post Graduates/Engineers
  • Fresher’s 

Position Summary:
  • We are seeking energetic and reliable professionals to join our team as Customer Service Officer. 
  • The successful candidates will be responsible for answering incoming customer calls or Chat, utilizing company policies to solve customer issues and directing calls or chat to the managerial team when necessary. 
  • Our Customer Support Officer are often the first point of contact for customers’ product or Service issues, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions.
  • This job is for one of our biggest e-commerce giant 

Roles and Responsibilities:
  • Answer incoming customer phone calls and take appropriate action for each call
  • Maintain customer satisfaction ratings based on explicit criteria set forth by the company
  • Attend mandatory training sessions to stay updated on product or company policy changes
  • Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input
  • Input data into the company computer platform to keep each customer record updated

Desired Skills and Abilities:
  • Regional Language Communication Skill - Kannada
  • Basic Telephone Etiquettes
  • MS Office
  • Typing Skills minimum 15 WPM with 85% accuracy & Basic System Navigation Skills
  • Ability to write, read and speak English to suit business need
  • Decision Making, numerical ability & logical reasoning
  • Customer Focus and Being Attentive

Benefits:
  • Salary – INR 14500 Per Month 
  • Cab Facility during night shifts
  • 1 Rotational Weekly Off 
  • Reward and Recognition Program ·
  • Extensive Training Programs       
  • Opportunity to work for one of the biggest e-commerce giant

Job Summary

Job Type : Full Time
Job Role : Others
Job Category : Diploma
Hiring Process : Face to Face Interview
Who can apply : Freshers

About HGS

HGS is a global leader in business process management (BPM) and optimising customer experience. Having been in the business for more than four decades, our operations serve more than 900 of the world’s top brands in nine verticals spread across seven geographies.
A part of the multi-billion dollar conglomerate Hinduja Group, HGS is a global leader in business process management (BPM) and optimising the customer experience lifecycle. We are committed to our mission of enabling our clients to become more competitive every day. Our expertise lies in combining technology-powered services in automation, analytics, and digital with domain expertise focusing on Back-Office processing, Contact Centres and HRO solutions to deliver transformational impact to our clients.
This Job is Expired
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com

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HGS recruiting Customer Service Representative Voice candidates nearby Mysore.HGS vacancies for Customer Service Representative Voice is recruited through Written-test, Face to Face Interview etc.
HGS Company recruits a lot of candidates every year based on the skills . The candidates with Any Graduate, Any Post Graduate, BE/B.Tech, 12th Pass (HSE), Certificate Course (ITI), Diploma are selected to full fill the vacancies in Others job field. The candidates nearby Mysore can apply for Customer Service Representative Voice position in HGS. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the HGS recruitment, candidates are mostly chosen for the department of Others . To learn more about the current jobs and other details, it is better to go through official site of HGS and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of HGS and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in HGS and near your city and get a secured career.