Customer Service / Tech Support Jobs - Bangalore - LIGA Edutech Pvt Ltd

Eligibility : BBA/BBM, BSc(CS), BCA, BE/B.Tech(CSE, IT), B.Com, BA

Location : Bangalore(JP Nagar )

Last Date : 30 Sep 2016

Salary : 15000 - 20000 Rs Per Month

Experience Required: Freshers

Hiring Process : Face to Face Interview

LIGA Edutech Pvt Ltd - Job Details

Job Description

In the role of customer support executive, the candidate will support our valued customers in successful rollout and implementation of our flagship product based solution in India.


As a customer support executive, you will:

  • Thoroughly learn and understand our flagship product based solution
  • Become expert in installation and configuration of our product at customer location
  • Demonstrate the solution capability and features to our customers
  • Train our customers in using our products in their day to day activities
  • Follow up with our customers on regular basis to understand their issues and help them resolve the issues
  • Create accurate status reports on a weekly basis and send it to the management
  • Internally coordinate with technical development team to resolve the technical issues faced by our customers
  • Regularly take backup of customer data and upgrade the new releases


To play the role of customer support executive, you should:

  • Be a graduate in science (BCA or BSc in IT is preferred)
  • Have good knowledge of computer usage
  • Have hands-on experience with MS Office products
  • Know how to use a tablet device running Android OS
  • Have excellent communication skills
  • Be proficient in English, Hindi and local language
  • Hold a driver’s license and drive a two wheeler
  • Be willing to travel at short notices to customer locations across India (Reimbursements provided)

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