Customer Service / Tech Support Jobs - Gurgaon - Biryani Blues

Eligibility : 12th Pass (HSE)

Location : Gurgaon

Last Date : 23 Oct 2016

Salary : 5000 - 6000 Rs Per Month

Experience Required: Freshers

Hiring Process : Face to Face Interview

Biryani Blues - Job Details

Inbound Process,

Freshers are welcomed

Roles & Responsibilities:-

• Deal directly with customers either by telephone or electronically

• Respond promptly to customer inquiries

• Handle and resolve customer complaints

• Obtain and evaluate all relevant information to handle product and service inquiries

• Provide pricing and delivery information

• Perform customer verifications

• Set up new customer accounts

• Process orders, forms, applications and requests

• Organize workflow to meet customer timeframes

• Manage customers' accounts

• Keep records of customer interactions and transactions

• Record details of inquiries, comments and complaints

• Communicate and coordinate with internal departments

• Follow up on customer interactions

• Provide feedback on the efficiency of the customer service process

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