Customer Service / Tech Support Jobs - Hyderabad - Vertex Customer Solution India Pvt Ltd
Job Description
Role Summary/Purpose
The role entails providing high-quality customer service to the customers and ensuring that required service is rendered in accordance with the policies and procedures.
Essential Responsibilities:
- Resolve customer queries and concerns.
- Ensure efficient, effective and accurate service is provided to the customers.
- Provide customers with complete product and service information.
- Follow-up on customer inquiries and resolve.
- Should have good convincing skills
- Flexible to work in shifts
- Flexible to work in Inbound/outbound environment.
Desired Candidate profile:
|
Education: |
(10+2, Any Graduate - Any Specialization) OR Diploma, ITI. |
Job Particulars
About Company
| Type | Limited Company |
|---|---|
| Industry | Utilities, call centers |
| Founded | 1996 |
| Headquarters | London, UK |
| Products | Business Process Outsourcing, Customer Management Outsourcing |
| Website | |
Vertex is a call center operator that also offers a variety of other business process outsourcing (BPO) and customer management outsourcing services.[1][2] Originally the back office service function inside UK utility company United Utilities, Vertex was spun out as a separate company in 1996.[3] In 2007, United Utilities sold Vertex to a consortium of investors (Oak Hill Capital, GenNx360, Knox Lawrence International) for £217m.[4]
Vertex services include:
- Business process outsourcing
- Customer Management
- Finance & Accounting
- HR Outsourcing
- Software
- Offshoring
- Debt Management
- Telecom
