Customer Service / Tech Support Jobs - Mumbai - Sann Info Technologies
Job Description
- Receive all inbound & make outbound calls in regards to customer enquiries, complaints, renewals, scheduling, etc. & pass these calls to the concerned branches/ bases/Product Sales Departments (PSD's).
- Make entry of every call received into Internal Database Management Software.
- Monitor and correspond all SMS. Pass on the enquiries generated through SMS to the concerned branches / bases / PSDs.
- Monitor and correspond all the visitors to our website. Enter the enquiries generated through the website into Internal Database Management Software . Forwar the enquiries related to PSD to the respective PSD.
- Conduct Customer Satisfaction Surveys and call the customers to monitor the quality and
- efficacy of the PCI service. Update and educate the customer on the range of products & other and services available at with PCI during Customer survey.
- Take up all contract renewals for existing customers and follow up with the Customers till closure.
- Participate and play an active role in all business development ventures. Make inbound calls and outbound calls as per the requirements of each venture.
- Participate in promotional activities and may be called upon to be part of activities at Kiosks/exhibitions.
- Participate Pest awareness campaigns.
Job Particulars
Education Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, B.Pharm, BA, M.Com, M.Pharm, MA, BBA/BBM, BCA, BEd, BHM, BSc, MCA, MEd, MHM, MS, MSc, MSW, PG Diploma, Vocational Training
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id193368
Job Category Diploma , Tech Support , Hire and Train
Locality Address Goregaon West
State Maharashtra
Country India
About Company
As a
company, we recognize that the best way for us to achieve our own
success is by helping you achieve success as well. I want to extend our
commitment to you to aid in that goal, through our services and support.
We value your loyalty and we are here to help you whenever you need
assistance.
Jobs By Location
Mumbai
Pune
Chennai
Delhi
Bangalore
Ahmedabad
Hyderabad
Noida
Kolkata
Gurgaon
Others also searched for
Job & career videos Subscribe
