Customer Success Executive Jobs Opening in NetScore at Hitech City, Kondapur, Hyderabad
Job Description
Customer Success Executive
Job Description:
We are seeking an initiative-taking and skilled Customer Success Executive, will be responsible for proactively engaging with our clients to ensure customer satisfaction, retention, and growth.
Responsibilities:
· Manage outbound calls and inquiries, providing timely and effective solutions.
· Act as the primary point of contact for clients, resolving issues and concerns promptly.
· Collaborate with internal teams to address and escalate client issues as needed.
· Develop and maintain strong relationships with customers or clients, understanding their needs, goals, and challenges.
· Assist new customers in getting started with a product or service, providing guidance, training, and support during the initial setup phase.
· Acquire in-depth knowledge of the company's products or services to effectively address customer inquiries and provide solutions.
· Provide ongoing product training and education to customers, helping them make the most of the features and functionalities.
· Gather feedback from customers about their experiences and use it to inform product improvements and enhancements.
· Analyze customer usage data and metrics to identify trends and proactively address potential issues or opportunities.
Desired Candidate Profile:
· 1+ years of experience in Customer Success in a competitive SaaS/PaaS environment.
· Excellent verbal communication and written skills.
· Strong organizational skills, attention to detail, and the ability to multitask.
· Customer-centric mindset with a passion for delivering excellent service.
· Positive work ethic, ambitious and enthusiastic attitude.
· Bachelor’s degree or master’s Degree.
More information about this Customer Success Executive Job
Please go through the below FAQs to get all answers related to the given Customer Success Executive job
- What are the job requirements to apply for this Customer Success Executive job position?
- Ans: A candidate must have a minimum of 1.5 year experience as an Customer Success Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, BE/B.Tech, MBA/PGDM, ME/M.Tech, PG Diploma
- What are the salary requirements for this job?
- Ans: The salary range is between 10000 and 15000 Monthly. The Salary will depend on the interview. This Customer Success Executive is a Full Time in Hyderabad.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Success Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Success Executive position?
- Ans: There are immediate 1 job openings for Customer Success Executive in our Organisation.
