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Customer Success Operations Associate Jobs in Bangalore - Commvault

CW
Customer Success Operations Associate
Commvault
Commvault
Last Date 12 Mar 2021
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Commvault - Job Details

Date of posting: 12 Jan 21
Your Opportunity 
As a Customer Success Operations Associate, you'll work toward implementing automation and campaigns in the Gainsight platform. To be successful, you'll need to be comfortable understanding business requirements, translate them to effective solutions, and socialize those solutions among your colleagues and business partners from various departments.

The Customer Success Operations Associate role will be part of our Customer Success Team at Commvault, working side by side with the Customer Success Operations Manager, Marketing Communications Managers, and various internal stakeholders. We rely on data from several different systems in order to deliver results needed for the business and need to be able to communicate the value we bring to our customers to our internal stakeholders.

What You’ll Do
  • Own the ideation, creation, implementation, and maintenance of various campaigns, programs, and surveys throughout the customer lifecycle including onboarding, adoption, expansion and renewal. (using the Gainsight platform)
  • Work with our Customer Success team to turn data into operational cadence procedures (ultimately driving actionable campaigns and measure outcomes)
  • Assist with resolution of daily Gainsight user troubleshooting and issues
  • Contribute to the overall data design and maintain the end-to-end workflows in SFDC and Gainsight
  • Communicate, evangelize, and showcase the actions and outcomes of campaigns and various Customer Success efforts along the customer journey.
  • Other duties related to the overall Customer Success Platform as assigned

Your Qualifications

Must-have
  • 1+ years of Gainsight Experience running campaigns, programs, CTAs, At-Risk plans
  • Strong business and technical acumen
  • Strong Project Management and Communication skills
  • Ability to demonstrate and present value of Customer Success efforts of Campaigns and Programs to internal stakeholders
  • Bachelor's Degree or the equivalent experience
  • Outstanding interpersonal skills
  • Customer journey empathy and engagement

Nice-to-have

Gainsight certification and experience

Job Summary

Job Type : 0
Job Category : Diploma,1 to 3 Yr Exp,Tech Support
Hiring Process : Face to Face Interview
Who can apply : Experienced (1 to 3+ yrs)

About Commvault

Commvault
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This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com

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