Customer Success Operations Jobs in Mumbai - Open Secret

Customer Success Operations
Open Secret
Any Graduate
Open Secret
Last Date 17 Apr 2021
This Job is Expired

Open Secret - Job Details

Date of posting: 10 Mar 21
About the internship
Selected intern's day-to-day responsibilities include:

1. Managing product and order-related queries and requests via chat, email, and phone
2. Engaging with customers to identify and assess pain points
3. Escalating issues to the relevant team (sales, product, and operations) and collaborating with them to plug the gaps
4. Must be able to anticipate and understand the needs of the customer and act accordingly
5. Maintaining a database of D2C customers
6. Strategizing and executing digital promotional initiatives that delight customers
Who can apply

Only those candidates can apply who:

1. are available for full time (in-office) internship

2. can start the internship between 4th Mar'21 and 8th Apr'21

3. are available for duration of 3 months

4. have relevant skills and interests

* Women wanting to start/restart their career can also apply.

Other requirements

1. Must be passionate about customer support and must be having 1+ years of experience specifically in the customer service domain

2. Ability to work in a dynamic, fast-paced, and ambitious organization and agility while balancing multiple concurrent projects

3. Must have strong planning and organizational skills as well as attention to detail

4. Excellent communication and listening skills

5. Intermediate MS-Office proficiency

  • Job offer
  • Additional Information

    Job offer: On successful conversion to a permanent employee, the candidate can expect a salary of Rs. 3 to 5 Lac/annum

    Number of openings

    Job Summary

    Job Type : Internship / Projects
    Job Category : Tech Support
    Hiring Process : Face to Face Interview
    Who can apply : Freshers

    About Open Secret

    About Open Secret
    Open Secret is an upcoming FMCG brand working on 'better-for-you' snacking product in the packaged food segment. Our first range of products - Open Secret Nutty Cookies - was launched last year in October on our direct to consumer website. Since then we have grown our presence in both offline worlds with outlets like Nature's Basket and the online world with e-commerce websites like Amazon & Big Basket. Just last month (July-2020),Open Secret was #1 bestseller in the grocery category on Amazon.
    This Job is Expired
    This posting is done directly & exclusively on We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us
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