Customer Success Research Analyst Job in Promobi Technologies at Pune

We are looking to on board a Customer Success associate.

Key Responsibilities

Customer Success Associate shall be doing the following things:

• Customer profiling ( Gather info about the customers using various research techniques).
  
• To communicate with the customers if needed to gather additional info.
  
• Should be able to do a bit of market research.
  
• Make reports and analysis on customer segmentations.
  

• 1-3 years of experience in customer support/success/relationship management.
  
• Understanding of IT Industry and its various aspects.
  
• Data collection on and around the clients through various websites Linkedin, Manta, Hoovers,, Insideview and many more. (Customer profiling)
  
• Profiling companies across industries based on revenue, employee strength, vertical etc.
  
• Excellent written and verbal communication skill
  
• Able to handle multiple task, Good interpersonal and analytical skill.
  
• Advanced word and excel computer skills are preferable.
  
• Should be able to communicate with clients via call/email/chat.