Customer Success Specialist Jobs in Gurgaon - CustomerSuccessBox
Job Description
- CustomerSuccessBox is looking for a Customer Success Manager to raise the bar of customer success, not just for CustomerSuccessBox, but also for the industry.
- You will be responsible for enforcing a domino effect.
- Your success will be in ensuring that success managers using CustomerSuccessBox successfully deliver success to their end customers, reduce churn and are able to grow their recurring revenue.
- As a customer success manager own customer relationship right after customer’s sign up or start a trial.
- Work with customers by understanding customer business use case and their reason for the purchase
- Conduct workshops for customers to help customers identify onboarding journey, define key milestones & alerts, and set up playbooks.
- Coordinate any data and product usage integration queries with the technical support team and ensures a smooth, time-bound integration experience.
- Drive advocacy, referrals, reviews, guest blogging, interviews.
- Blog about your best practices and contribute back to the success community
- Engage with customers and do periodic business reviews to ensure value delivery to customers
- Act as the bridge between customer feedback and product design team.
- Ensure renewal, drive upsell and growth for each account.
- Be the face of CustomerSuccessBox in front of the customers.
- 3+ years relevant work experience in a global customer-facing customer success, or account management role at a Software product company. SaaS experience preferred
- Strong communication and interpersonal skills. Experience and comfort in working with global customers. US / EU work experience preferred.
- Engineering degree in Computer Science, IT and electronics & communication engineering is a must.
- CustomerSuccessBox is a global B2B SaaS (Software-as-a-Service) company with the mission to make customer success ‘Actionable’.
- At CustomerSuccessBox, you will become part of a self-paced, self-managed, passionate team that works together to create value for our customers and their customers.
- As a member of the CustomerSuccessBox team, you will own the problems and will enjoy both authority and accountability over deliverables. You will be rewarded for business results delivered (and not hours spent).
- All the credit of the success is yours to take, but it will come with the responsibility of owning up to the failures too, we call them ‘failed experiments’.
- You will be expected to speak freely, share candid feedback, object comfortably even to your seniors and management, but all of this respectfully. And back your arguments with data, opinions alone carry very little weight.
- You will also receive honest feedback. We expect that you demonstrate both emotional and intelligence quotient at all times, especially when receiving and giving feedback.
- In return, we are committed to providing you with every opportunity to learn, grow and reach the highest level of your ability and potential.
- You will be challenged and pushed beyond your comfort zone. But you will also get the benefits of unlimited leaves, flexible working hours and a rich startup culture.
- We are confident that we can provide you with an opportunity which is both challenging and rewarding.
- This is NOT a 9 to 5 job.
- We don’t offer or encourage any hierarchical structure.
- Compensation:Among the best in the industry
Job Particulars
About Company
CustomerSuccessBox is a B2B SaaS Actionable customer success software. Backed with $1 Million in March 2018 by pi Ventures and Axilor Ventures, CustomerSuccessBox was built from a clear need for a solution which could deliver ‘proactive’ customer success.
Customer Success tracks product adoption to understand customer onboarding, product adoption, and usage analysis, and calculating customer health score. It enables success managers to deliver a consistent customer onboarding experience, improve retention, drive upsell and improve monthly recurring revenue (MRR) and lifetime value (LTV) for SaaS businesses.
CustomerSuccessBox processes millions of activities from 100,000 plus end users every week and the patent pending technology is built to handle ~ 2,200 events/second to monitor customer account health. CustomerSuccessBox is being used by global clients like XebiaLabs, WizIQ, Synup and WoowUp.
We are excited to be building CustomerSuccessBox in the exact way we had always imagined building a company, with a self-managed and passionate team, and the right speed and focus.
About the Founders
Puneet Kataria, Founder & CEO: Puneet leads CustomerSuccessBox. Prior to this, he was VP of Sales & Marketing at a SaaS company. In 17 years of professional experience, he has been a proven leader at ThoughtWorks, IBM, Telelogic and an Engineer with Honeywell Aerospace. He has grown startups to ~$10 million in revenue and managed 10,000+ accounts. Puneet is an alumni of IIM-Bangalore and has a Masters and Bachelors degree in Computer Science.
Amritpal Singh, Co-founder & CTO: Amrit leads technology and engineering at CustomerSuccessBox. Prior to this, Amrit developed four other platforms from scratch. He has worked at Droom (founded by Sandeep Aggarwal, founder of Shopclues),Kayako and has been a co-founder of a healthcare startup. He is a regular open source contributor.
