Customer Success Specialist Jobs in Mumbai - Elements of Byron

Customer Success Specialist
Elements of Byron
2 Years
Elements of Byron
Last Date 04 Aug 2020
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Elements of Byron - Job Details

Date of posting: 04 Jun 20
Job Responsibilities
  • Take ownership and accountability for ensuring customer retention and growth, customer satisfaction and contract renewals within the assigned customer portfolio
  • Partner with Account Executives to maximize account growth opportunities by playing an collaborative role on the account team and helping to drive incremental opportunities upon contract renewal
  • Uncover and know any risk that threatens your customer's growth, satisfaction, or renewal; conceive and execute mitigation plans for all risks
  • Follow and adhere to best practices for all internal processes including, but not limited to, Opportunity Management, Data Quality and accuracy, Quotations and Forecasting
  • Drive financial and strategic targets for minimizing churn, positioning favorable terms and boosting incremental revenue via up-sells, cross-sells and add-ons
  • Bachelor’s Degree in Computer Science or equivalent technical field
  • Minimum 2 years of experience as a Customer Success Manager or in a customer-facing role at a software company, preferably in the B2B SaaS space
  • Solid communication skills - competent at providing clear and concise guidance through emails, over the phone, or in person with a casual and confident tone
  • Ability to develop, implement, monitor, and drive account plans; manage a portfolio of multiple projects running simultaneously; manage accounts in 'steady state' or 'maintenance mode'
  • Strong technical aptitude; high level of comfort with conversing on technical topics (familiarity with CRM tools (like Salesforce) or test automation languages (Selenium / Appium) or writing code (Ruby, Java, C#) or software development process (Agile CI/CD) will be a plus)

Our benefits include a competitive salary, bonus and equity program, 100% company paid medical insurance, a flexible and generous vacation policy, daily catered lunch, free snacks etc.

Job Summary

Job Type : Full Time
Job Category : BSc/BCA/BBM,Tech Support
Hiring Process : Face to Face Interview
Who can apply : Experienced (2 Years)

About Elements of Byron

Elements of Byron
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This posting is done directly & exclusively on We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us
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Elements of Byron recruiting Customer Success Specialist Experienced(2 Years) candidates candidates nearby Mumbai.Elements of Byron vacancies for Customer Success Specialist is recruited through Written-test, Face to Face Interview etc.
Elements of Byron Company recruits a lot of Experienced(2 Years) candidates candidates every year based on the skills . The candidates with BSc are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Mumbai can apply for Customer Success Specialist position in Elements of Byron. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Elements of Byron recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of Elements of Byron and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Elements of Byron and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Elements of Byron and near your city and get a secured career.