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Customer Success Specialist Jobs in Mumbai - Elements of Byron

CW
Customer Success Specialist
Elements of Byron
2 Years
Elements of Byron
Last Date 04 Aug 2020
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Elements of Byron - Job Details

Date of posting: 04 Jun 20
Job Responsibilities
  • Take ownership and accountability for ensuring customer retention and growth, customer satisfaction and contract renewals within the assigned customer portfolio
  • Partner with Account Executives to maximize account growth opportunities by playing an collaborative role on the account team and helping to drive incremental opportunities upon contract renewal
  • Uncover and know any risk that threatens your customer's growth, satisfaction, or renewal; conceive and execute mitigation plans for all risks
  • Follow and adhere to best practices for all internal processes including, but not limited to, Opportunity Management, Data Quality and accuracy, Quotations and Forecasting
  • Drive financial and strategic targets for minimizing churn, positioning favorable terms and boosting incremental revenue via up-sells, cross-sells and add-ons
Requirements
  • Bachelor’s Degree in Computer Science or equivalent technical field
  • Minimum 2 years of experience as a Customer Success Manager or in a customer-facing role at a software company, preferably in the B2B SaaS space
  • Solid communication skills - competent at providing clear and concise guidance through emails, over the phone, or in person with a casual and confident tone
  • Ability to develop, implement, monitor, and drive account plans; manage a portfolio of multiple projects running simultaneously; manage accounts in 'steady state' or 'maintenance mode'
  • Strong technical aptitude; high level of comfort with conversing on technical topics (familiarity with CRM tools (like Salesforce) or test automation languages (Selenium / Appium) or writing code (Ruby, Java, C#) or software development process (Agile CI/CD) will be a plus)
Benefits

Our benefits include a competitive salary, bonus and equity program, 100% company paid medical insurance, a flexible and generous vacation policy, daily catered lunch, free snacks etc.

Job Summary

Job Type : Full Time
Job Category : BSc/BCA/BBM,Tech Support
Hiring Process : Face to Face Interview
Who can apply : Experienced (2 Years)

About Elements of Byron

Elements of Byron
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This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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Elements of Byron recruiting Customer Success Specialist Experienced(2 Years) candidates candidates nearby Mumbai.Elements of Byron vacancies for Customer Success Specialist is recruited through Written-test, Face to Face Interview etc.
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