CUSTOMER SUPPORT ANALYST Jobs in Kolkata - Bomo Sapience Pvt Ltd

CUSTOMER SUPPORT ANALYST

Bomo Sapience Pvt Ltd

0 Years

180000 - 300000 Yearly

Expired

Posted: 18 Oct 17

Experience – Relevant years
Must have - Very good verbal and written communication skills and Ready to work in shifts

Required Skills -

Very good verbal and written communication skills with a flair for writing ( English medium schooling background preferred).
Problem solving and Analytical skills .
Experience in client communication and client management techniques will be preferred.
Expert in Advance Excel tools, MS Word, MS Power point.
Analyzing client issues and resolving them. Following up on pending requirements for the clients on a daily basis.
Independently resolve most problems/questions that arise and consults with team members, development or technical staff on difficult issues.
Assist senior development team members in identifying frequently encountered issues and developing resolutions
Ability to handle multiple tasks and meet deadlines.
Strong orientation toward customer service.
Preparing status reports using Excel tools to depict client issues and the progress on tasks.
Willing to learn the Product and perform QA on the issues reported by the client on a daily basis.
Make call to clients if the job demand and resolve the issues faced by them.