Customer Support Executive E-Commerce Jobs in Guwahati - Vantage Circle
Job Description
ABOUT THE ROLE
- Vantage Circle looking for young dynamic individuals in the role of Technical Support Specialist, having E-Commerce knowledge, who will work alongside our Operations Team in Guwahati.
- The job will need a fair amount of technical knowledge about web e-commerce portals. You will also learn a lot about how Digital Marketing works in the e-commerce industry.
RESPONSIBILITIES
- Greet customers warmly and ascertain problem or reason for contacting.
- Attend inquiries and resolve product or service problems by clarifying the customer’s complaint via phone, email, online chat, etc.
- Provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Suggest or inform customers about best deals, offers or promotions whenever they are available.
- Follow communication procedures, guidelines, and policies.
- Build sustainable relationships of trust through open and interactive communication.
- Identify and assess customers’ needs to achieve satisfaction by going the extra mile to engage customers.
- Technical graduate or postgraduate degree (MBA/PGDM) is preferable.
- Fresh graduates with good academic track record are welcome to apply.
- Advanced computer skills with very good typing speed.
- Fluent professional English proficiency.
- Excellent written and verbal communication skills.
- Good analytical skills with active listening and attention to details.
- Ability to multi-task, prioritize and manage time effectively.
- Customer orientation and ability to adapt/respond to different type of customers.
- Willingness to help our customers and provide them with a personal experience.
- Should be able to demonstrate strong work ethics.
Job Particulars
Education MBA/PGDM
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id614610
Job Category MBA , Tech Support , Analyst / Analytics , Logistics / Transportation
Locality Address
State Assam
Country India
About Company
Vantage Circle, an All-in-One Employee Engagement Platform and a SaaS solution for employee privileges. Currently, we have 8 of the top 10 Indian IT firms as our clients and have our offices in Delhi and Bangalore expanding rapidly our team in Guwahati - Six Mile. We have partnered with major e-commerce portals like Amazon, Flipkart, Myntra, Jabong, etc to provide customized deals and discounts to corporate employees in India.
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