Customer Support Executive Jobs - Delhi - Unnati - 0 to 3.0 years of experience - 04 February 2020
Customer Support Executive
Job Description
Responding to customer queries in a timely and accurate way, via phone, email or chat
Identifying customer needs and helping customers use specific features
Analyzing and reporting product malfunctions (for example, by testing different scenarios or impersonating users)
Updating our internal databases with information about technical issues and useful discussions with customers
Monitoring customer complaints and reaching out to provide assistance