Customer Support Executive Jobs in Across India - Playo
CUSTOMER SERVICE MANAGER
Playo
0 to 3+ Years 
Not disclosed 
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW 
Expired
Posted: 09 Mar 17
Job Description
- We are looking for a customer service manager who is as obsessive about serving user queries and needs as we are. This is not an ancillary support requirement – but rather a role that addresses the very core ‘Customer is King’ value which is at the heart of our venture.
- We do not expect the candidate to blurt out templatized Q&A call center responses but take time to understand ourproduct/processes and thereafter allay any user concerns. So, if you are a self-starter with great interpersonal skills and a high EQ, fluent in communication with an exceptional ability to empathize, then you’re the one we’re looking for.
- Address inbound customer queries over calls and emails.
- Follow up internally and with users to ensure resolutions wherever necessary.
- Categorize and summarize user concerns to help draw inferences/analysis as a feedback tool for product improvement and feature enhancement.
- Preferably, 0-1 years of experience in a BPO or customer redressal role.
- Strong communication skills in English, Hindi and Kannada. \Knowledge of Tamil would be a bonus.
- Proficient in basic computer skills including internet, email, Google Drive, Microsoft Word/Excel.
- Strong interpersonal skills and high levels of empathy.
- Above industry standards with an opportunity to earn additional performance based incentives.
Job Particulars
Education Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Who can apply Freshers and Experienced (0 to 3+ Years )
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id281782
Job Category MBA , Diploma , Tech Support
SkillsBPO Sales Call Center Customer Care Executive Customer Relationship Customer Service Inbound Calling Telecaller
Locality Address
State Karnataka
Country India
About Company
Playo is a one stop platform for sports that connectssports enthusiasts, facilities, academies, organisersand brands. Founded by IIM and CISCO alumni, weare mobile-first with Android, iOS and Windowsapps. We are maniacal about our product and userexperience which is reflective of the 4.4+ rating thatwe have on Play Store. With over 200,000 users, weare currently live in Bangalore, Hyderabad, Chennaiand Dubai. For more details visit
Jobs By Location
Bangalore
Hyderabad
Delhi
Pune
Noida
Chennai
Mumbai
Gurgaon
Ahmedabad
Kolkata
Others also searched for
Job & career videos Subscribe
