Customer Support Executive Jobs in Ahmedabad - Ishaan Prem Infosoft Pvt.ltd
Job Description
The Job Role and Responsibilities
The primary responsibilities of a Customer Service Executive would be :
- Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
- Follow up to ensure that appropriate actions were taken on customers' requests.
- Refer unresolved customer grievances or special requests to designated departments for further investigation.
Competencies and Skills Required
- Customer Service Executive plays a critical role in providing an interface between customers and the client company.
- ITeS companies look for candidates who have good communications skills, interpersonal skills and can handle stress well.
- The candidate should possess good listening skills, and the ability to think quickly, to make a recommendation or solution to the customer's problem.
- A clear and pleasant speaking voice and fluency in English is also desired. The major skills and competencies that employers look for in a candidate are:
- Good communications skills
- Ability to listen and active problem solving skills
- Good interpersonal skills
- willing to work in US shift(7 pm-4 am) or Australia shift(4 am-1 pm)
Job Particulars
Who can apply Freshers and Experienced (0 to 1 Years )
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id543919
Job Category Tech Support
Locality Address
State Gujarat
Country India
About Company
'Ishaan Prem is a company establishing itself as a front runner in offering solutions in the following services: Software Development, Finance & Accounting, Call Center and Creative Innovation, thus providing a range of products that make up a quality portfolio available to the market. We are changing the face of the Leisure and Tourism industry by ensuring that the various sectors ranging from Training and Development Center to Technology Development and Design are better equipped to enable businesses to progress; become more resourceful; navigate global trends; and see an increase in bottom lines, all with an efficiency unmatched by their competitors.'
Jobs By Location
Ahmedabad
Hyderabad
Kolkata
Delhi
Chennai
Gurgaon
Pune
Bangalore
Noida
Mumbai
Others also searched for
Job & career videos Subscribe