Customer Support Executive Jobs in Ankleshwar,Bharuch,Surat - Votiko

Customer Support Executive
Votiko
Expired
Posted: 11 Oct 19
Job Description
CSE JOB For Fresher & Experience- 5 Days Working
Job Description:
Should be able to answer incoming customer calls and take appropriate action for each call and ensuring there are no escalations on the service provided.
• Should be able to answer to emails timely ensuring adherence to the process standards.• Follow up customer calls made wherever is necessary• Maintain customer satisfaction ratings based on explicit criteria set forth by the company.• Attend mandatory training sessions to stay updated on product or company policy changes• Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.• Input data into the company computer platform to keep each customer record updated.
Duties & Responsibilities:
Communicate effectively with leads / customers over IM chat / email / phoneFollow-up with customersCoordination with various teamsUpdate status & reportsCollate leads from online and offline sourcesRequired Experience and QualificationsFreshers with good communication and written skill.BenefitsTraining.Incentives.Salary: ₹15,000 to - ₹30,000.00 /monthLocation: Majura Gate, SURATCall: +91 Website: - an email with your resume to with subject line as "Job: CS Executive".
Job Description:
Should be able to answer incoming customer calls and take appropriate action for each call and ensuring there are no escalations on the service provided.
• Should be able to answer to emails timely ensuring adherence to the process standards.• Follow up customer calls made wherever is necessary• Maintain customer satisfaction ratings based on explicit criteria set forth by the company.• Attend mandatory training sessions to stay updated on product or company policy changes• Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.• Input data into the company computer platform to keep each customer record updated.
Duties & Responsibilities:
Communicate effectively with leads / customers over IM chat / email / phoneFollow-up with customersCoordination with various teamsUpdate status & reportsCollate leads from online and offline sourcesRequired Experience and QualificationsFreshers with good communication and written skill.BenefitsTraining.Incentives.Salary: ₹15,000 to - ₹30,000.00 /monthLocation: Majura Gate, SURATCall: +91 Website: - an email with your resume to with subject line as "Job: CS Executive".
Job Particulars
Education LLM, B.Arch, Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, B.Pharm, BA, M.Arch, M.Com, M.Pharm, MA, BBA/BBM, BCA, BDS, BE/B.Tech, MBA/PGDM, BEd, BHM, BSc, MCA, MD, MDS, ME/M.Tech, BVSc, CA, CS, ICWA, LLB, MBBS, MEd, MHM, MS, MSc, MSW, PG Diploma, 10th Pass (SSC), 12th Pass (HSE), No Education/Schooling, Upto 9th Std, Vocational Training, B.Design, B.FashionTech, BFA, BAMS, BHMS, MVSc, B.P.Ed, MPEd, B.F.Sc(Fisheries), M.F.Sc(Fisheries), BSW, Other Graduate, Other Post Graduate, Other Course
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id722571
Job Category MBA , Diploma , BSc/BCA/BBM , Tech Support
Locality Address
State Gujarat
Country India
About Company
IT & Tele-Marketing
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