Customer Support Executive Jobs in Bangalore - Confirmtkt
HOT JOBCustomer Support Executive
Confirmtkt
0.6 to 2 Years 
Not disclosed 
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW 
Expired
Posted: 27 Mar 18
Job Description
Responsibilities:
- Manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Strong phone contact handling skills and active listening.
- Fluency in English and Hindi is mandatory
- Fluency in Telugu/Tamil/Kannada/Bengali is added advantage
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree
Job Particulars
Education Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Who can apply Experienced (0.6 to 2 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id401805
Job Category Diploma , BSc/BCA/BBM , Tech Support
Locality Address
State Karnataka
Country India
About Company
ConfirmTkt is ticket search and booking engine.We predict confirmation chances for waitlisted train tickets ,suggest alternative travel options for options across train,buses flights and cabs and complete the booking.
Our algorithms are smart enough to unlock all the hidden and best available travel options to reach your destination by effectively utilizing the inventory of buses, flights & trains .Our main USP lies in suggesting personalized travel options for every user using machine learning algorithms even for a last minute/un-planned travel.
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