Customer Support Executive Jobs in Bangalore - Confirmtkt

HOT JOB

Customer Support Executive

Confirmtkt

0.6 to 2 Years

Not disclosed

Expired

Posted: 27 Mar 18

Job Description

Responsibilities:

Manage large amounts of incoming calls
Identify and assess customers’ needs to achieve satisfaction
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Requirement:

Strong phone contact handling skills and active listening.
Fluency in English and Hindi is mandatory
Fluency in Telugu/Tamil/Kannada/Bengali is added advantage
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school degree

Job Particulars

Role customer service tech support

Education Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW

Who can apply Experienced (0.6 to 2 Years)

Hiring Process Face to Face Interview

Employment TypeFull Time

Job Id401805

Job Category Diploma , BSc/BCA/BBM , Tech Support

SkillsEnglish Speaking Hindi Speaking

Locality Address

State Karnataka

Country India

About Company

ConfirmTkt is ticket search and booking engine.We predict confirmation chances for waitlisted train tickets ,suggest alternative travel options for options across train,buses flights and cabs and complete the booking.

Our algorithms are smart enough to unlock all the hidden and best available travel options to reach your destination by effectively utilizing the inventory of buses, flights & trains .Our main USP lies in suggesting personalized travel options for every user using machine learning algorithms even for a last minute/un-planned travel.

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