Customer Support Executive Jobs in Bangalore - Gameskraft

Customer Support Executive
Last Date 27 Dec 2021
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Gameskraft - Job Details

Date of posting: 28 Oct 21

Customer Support hiring for Voice/Non Voice/Blended support roles.


  • Candidate should possess soft skills and answer all customer queries effectively over call/email.
  • Call back users and if the calls are missed. Have Excellent Process knowledge and soft skills and answer all customer queries effectively over call/email.
  • Follow up on Unresolved/reopen cases, coordinate with the technical, product team and reply to the customers adhering to the timelines.
  • Consistently achieve the daily productivity targets and ensurequality standards are met.
  • Provides prompt and efficient service to users including the appropriate escalation of user issues.
  • Improve the Customers Experience by ensuring that the Customers Issues are attended promptly, and all their concerns are addressed carefully.
  • Ensure that all the Company Policies and procedures, code of conduct and regulatory guidelines are strictly complied to while servicing the customers.

Desired Candidate Profile

  • Graduate/Undergraduate with overall 3-5 years experience in a blended support role (Voice & Email) Primary skill would be Voice & Secondary Email.
  • Demonstrates effective communication, composure, and professional attitude.
  • Effective Problem-Solving skills will be required to demonstrate an ability to solve complex issues.
  • Experience within an E-commerce or International BPO preferred.
  • Good typing speed preferred 40-50 wpm. Excellent verbal and written communication skills Fluency in at least two languages- Telugu/Hindi, Tamil/Hindi, Telugu/Tamil, Hindi/Kannada.
  • Should be able to write a customized response to the clients with ease.

Perks and Benefits

  • A high performance, high velocity environment at the cutting edge of growth and technology in the online gaming industry.
  • An empowering culture which encourages taking ownership, sharing ideas and growing along with each product we launch.
  • Continuous peer learning and upskilling via brown bag sessions from inhouse and industry leaders.

Job Summary

Job Type : Full Time
Hiring Process : Face to Face Interview
Who can apply : Freshers
State : Karnataka
Country : India

About Gameskraft

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This posting is done directly & exclusively on We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us
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