Customer Support Executive Jobs in Bangalore - Gameskraft

Customer Support Executive
Gameskraft
Expired
Posted: 28 Oct 21
Job Description
Customer Support hiring for Voice/Non Voice/Blended support roles.
Responsibilities
- Candidate should possess soft skills and answer all customer queries effectively over call/email.
- Call back users and if the calls are missed. Have Excellent Process knowledge and soft skills and answer all customer queries effectively over call/email.
- Follow up on Unresolved/reopen cases, coordinate with the technical, product team and reply to the customers adhering to the timelines.
- Consistently achieve the daily productivity targets and ensurequality standards are met.
- Provides prompt and efficient service to users including the appropriate escalation of user issues.
- Improve the Customers Experience by ensuring that the Customers Issues are attended promptly, and all their concerns are addressed carefully.
- Ensure that all the Company Policies and procedures, code of conduct and regulatory guidelines are strictly complied to while servicing the customers.
Desired Candidate Profile
- Graduate/Undergraduate with overall 3-5 years experience in a blended support role (Voice & Email) Primary skill would be Voice & Secondary Email.
- Demonstrates effective communication, composure, and professional attitude.
- Effective Problem-Solving skills will be required to demonstrate an ability to solve complex issues.
- Experience within an E-commerce or International BPO preferred.
- Good typing speed preferred 40-50 wpm. Excellent verbal and written communication skills Fluency in at least two languages- Telugu/Hindi, Tamil/Hindi, Telugu/Tamil, Hindi/Kannada.
- Should be able to write a customized response to the clients with ease.
Perks and Benefits
- A high performance, high velocity environment at the cutting edge of growth and technology in the online gaming industry.
- An empowering culture which encourages taking ownership, sharing ideas and growing along with each product we launch.
- Continuous peer learning and upskilling via brown bag sessions from inhouse and industry leaders.
Job Particulars
Education Certificate Course (ITI), Diploma, B.Com, M.Com, MA, BBA/BBM, BCA, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1340543
Job Category Diploma , BSc/BCA/BBM , Tech Support
Locality Address HSR
State Karnataka
Country India
About Company
Gameskraft
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