Customer Support Executive Job in Gameskraft at HSR, Bangalore

Customer Support hiring for Voice/Non Voice/Blended support roles.

Responsibilities

• Candidate should possess soft skills and answer all customer queries effectively over call/email.
• Call back users and if the calls are missed. Have Excellent Process knowledge and soft skills and answer all customer queries effectively over call/email.
• Follow up on Unresolved/reopen cases, coordinate with the technical, product team and reply to the customers adhering to the timelines.
• Consistently achieve the daily productivity targets and ensurequality standards are met.
• Provides prompt and efficient service to users including the appropriate escalation of user issues.
• Improve the Customers Experience by ensuring that the Customers Issues are attended promptly, and all their concerns are addressed carefully.
• Ensure that all the Company Policies and procedures, code of conduct and regulatory guidelines are strictly complied to while servicing the customers.

Desired Candidate Profile

• Graduate/Undergraduate with overall 3-5 years experience in a blended support role (Voice & Email) Primary skill would be Voice & Secondary Email.
• Demonstrates effective communication, composure, and professional attitude.
• Effective Problem-Solving skills will be required to demonstrate an ability to solve complex issues.
• Experience within an E-commerce or International BPO preferred.
• Good typing speed preferred 40-50 wpm. Excellent verbal and written communication skills Fluency in at least two languages- Telugu/Hindi, Tamil/Hindi, Telugu/Tamil, Hindi/Kannada.
• Should be able to write a customized response to the clients with ease.

Perks and Benefits

• A high performance, high velocity environment at the cutting edge of growth and technology in the online gaming industry.
• An empowering culture which encourages taking ownership, sharing ideas and growing along with each product we launch.
• Continuous peer learning and upskilling via brown bag sessions from inhouse and industry leaders.