Need a Institute/Coaching Class?
IT Courses / Govt Exam Preparation
Higher Studies / Studies Abroad
Customer Support Executive
What would you be doing here
● Maintaining a positive, empathetic, and professional attitude toward customers at all times.
● Responding promptly to customer inquiries.
● Communicating with customers through various channels.
● Acknowledging and resolving customer complaints.
● Knowing our products inside and out so that you can answer questions & manage and resolve customer complaints.
● Communicating and coordinating with colleagues as necessary.
● Providing feedback on the efficiency of the customer service process.
● Ensure customer satisfaction and provide professional customer support.
● Provide accurate, valid and complete information by using the right methods/tools.
● Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
● Identify and assess customers needs to achieve satisfaction.
● Recognise, document and alert the management of trends in customer queries.
● Research, identify and resolve customer queries using relevant information tools.
● Follow up with customers on unresolved queries when necessary.
The best fit candidate would have
● Strong phone contact handling skills and active listening.
● Familiarity with CRM systems and practices.
● Customer orientation and ability to adapt/respond to different types of characters.
● Excellent communication and presentation skills.
● Ability to multitask, prioritize, and manage time effectively.
Neuroglia Health Pvt Ltd (Subs of DailyRounds Inc.)
We are a 250+ member team of doctors, engineers, and business folks headquartered in Bangalore. We are part of the M3 Group, Japan (M3 INC 2413 Tokyo Stock Exchange).
Marrow is the leading product from Neuroglia Health Private Ltd catering completely to the Medical Education Industry. It is an e-Learning product that helps doctors to prepare for their PG Examinations, through MCQ Questions, Question Banks, Test Series, and Video lectures.
Our User feedback: /marrowmed
● We train more doctors than private medical institutes in India today.
● NEET PG 2020: Top 10 rankers are users of the product Marrow.
● 70% - Strikeout of Marrow Qbank and Tests in NEET PG 2020.
Fully solved online mock placement papers with latest test pattern,count down timer,detail test analysis with answer and explanation is available at Power Placement Preparation:P3.
Start your preparation now with P3 and increase your success probabiltiy.