Customer Support Executive Jobs in Bhopal,Indore - Leading Outsourcing Ltd Company
Customer Support Executive
Leading Outsourcing Ltd Company
0 Years 
Not disclosed 
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW 
Expired
Posted: 19 Jun 17
Job Description
Customer Service Representative Responsibilities
Responsibilities
Include:
- Managing large amounts of incoming calls and customer inquiries
- Generating sales leads
- Identifying and assessing customers’ needs to achieve satisfaction.
Responsibilities
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree
Job Particulars
Education Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Who can apply Freshers
Hiring Process Written-test, Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id315573
Job Category Diploma , BSc/BCA/BBM , Tech Support
SkillsEnglish Speaking
Locality Address
State Madhya Pradesh
Country India
About Company
In order to compete in business today organisations must strive to access high-performing and highly skilled talent whilst maintaining the nimbleness to instantly adapt to fluctuating markets. Recruitment is an ever evolving environment and it is crucial to have specialised consultants who truly understand your needs and can change as you change. Every day we assist our clients and candidates to have an innovative and effective presence in the “job market” and it is our collaborative approach which results in better placements and better service.
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