Customer Support Executive Jobs in Chandigarh,Chandigarh (Haryana),Chandigarh (Punjab) - EClerx Services Ltd
Customer Support Executive
0 Years 
15100 - 17000 Monthly 
12th Pass (HSE), Other Graduate 
Chandigarh, Chandigarh (Haryana), Chandigarh (Punjab) 
Job Description
Designation: Analyst
Remuneration: INR 2.21 Lac + P.A.
eClerx is 5 Days working with any two week off/ 9hrs
The job responsibility majorly involves technical assistance, customer service and vendor support
eClerx is a leading knowledge/business process outsourcing (KPO/BPO) company providing back office operations support and Voice/Chat support .eClerx Customer Operations vertical specializes in providing operational expertise and process excellence throughout the customer journey. We are leaders in quality monitoring, digital care services, and advanced technical support operations. We create solutions and services, utilizing a blend of technology and domain knowledge that support our clients’ evolving needs. We are currently hiring for positions in Voice and Chat processes where we provide customer service and technical support.
What you will do:
· Resolve Customer queries and Complaints
· Troubleshooting of technical issues related to customer’s services
· Assist the customers on queries regarding their Products and Services
· Ability to analyze information and evaluate results to choose the best solution and solve problems
· Ensure that appropriate steps were taken to resolve customers problems and providing feedback accordingly
· Evaluate error on audits and conduct remediation training with associates
Essential Skill Set Required:
· Good communication and interpersonal skills
· Ability to quickly and efficiently assimilate process knowledge
· Professional in conduct/behavior, appearance and communication
· Understanding of web technology and cable setup
· Must be reliable in terms of attendance and timing
Documents Required to Carry for Interview along with Resume
· Five Photos with white background.
· Under Graduate, Graduate & Post - Graduate mark sheets with degree (whichever is applicable).
· Aadhaar card (Mandatory)
· Pan card- (Mandatory)-It should be an uncut copy.
· Electricity bill & declaration in written from the landlord (if staying on rent)
· Experience letter, offer letter & last 3 Month Salary Slips (for all Companies if any*
Job Particulars
About Company
About eClerx Services Ltd
eClerx provides critical business operations services to more than 50 global Fortune 500 clients, including many of the world’s leading financial services firms, online retail and distributors, interactive media and entertainment, high tech and industrial manufacturing, travel and leisure, and software vendors, through operational support, data management and analytics solutions. Incorporated in 2000, eClerx is India’s first and only publicly listed knowledge processing (KPO) company and is today traded on both the Bombay and National Stock Exchanges of India.
eClerx was ranked as one of Forbes Asia’s 200 Best Under a Billion List and named as finalist in Teleos’ Most Admired Knowledge Enterprise award. eClerx employs over 8,500 employees across its six Indian delivery centers offices in Mumbai, Pune and Chandigarh plus global client relationship locations in New York, London, Silicon Valley, Austin, Dublin and Singapore. For more information, please visit . eClerx is a specialist outsourcing services provider serving the Broadband, Cable & Telecom industries in the US and UK including critical error identification, customer experience analysis, and end-user support to help minimize the costs associated with servicing your clients, while improving service levels. eClerx offers an unparalleled blend of people; processes and technologies to help clients substantially improve their performance at reduced cost. Our service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial / operational risk management.
eClerx is a leading knowledge/business process outsourcing (KPO/BPO) company providing back office operations support and Voice/Chat support .eClerx Customer Operations vertical specializes in providing operational expertise and process excellence throughout the customer journey. We are leaders in quality monitoring, digital care services, and advanced technical support operations. We create solutions and services, utilizing a blend of technology and domain knowledge that support our clients’ evolving needs. We are currently hiring for positions in Voice and Chat processes where we provide customer service and technical support.
