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Customer Support Executive Jobs in Chennai - Content Group Technology LLC

Customer Support Executive
Content Group Technology LLC
Chennai(Royapettah )
2013 - 2016
2.5 to 3+ Years
12000 - 15000 Per Month
Customer Support Executive Jobs in Chennai - Content Group Technology LLC
Last Date 24 Jan 2020
This Job is Expired

Content Group Technology LLC - Job Details

Date of posting: 25 Nov 19
CUSTOMER SERVICE ASSOCIATE
Forward-thinking, a fast-paced company looking to hire a Customer Service Associate for our rapidly growing direct-to-consumer e-commerce operations. 
This position requires strong customer service skills, great written and oral communication, excellent research prowess, and the ability to quickly learn the advanced technical concepts of our industry.
KEY RESPONSIBILITIES
• Quickly and professionally handle inbound customer support for phone and email inquiries
• Research and solve order issues presented by customers
• Learn and study the intricacies of company products and offerings
• Provide product recommendations for specific customer needs while maximizing revenue opportunities
• Place phone orders in e-commerce backend
• Generate Return Merchandise Authorizations (RMAs) and prepaid return labels
• Process returns to expedite customer refunds
• Send reports, status updates, and other data to internal and external partners
• Monitor and maintain e-commerce channels for accurate inventory, pricing, and status
• Communicate with internal departments (i.e. customer service, warehouse, management) to receive key information needed for a great customer experience
• Update and expand product content, including but not limited to specs, benefits and features
• Identify and assist in fixing the product, channel, or process issues by working with a manager or appropriate departments
• Assist management with reviewing and resolving any customer complaints in a timely manner.
REQUIREMENTS
• Must be able to communicate any issues, problems, challenges and complaints to the appropriate manager.
• Provide general clerical support to company departments.
• Must be detail oriented with the ability to work in a fast paced, multi-task, dead-line drivenenvironment while being courteous and friendly to all.
• Ability to work with people of various backgrounds, personality traits and levels of authority toaccomplish department and Company goals.
• Pleasant, out-going, self-motivated personality.
• Demonstrate the capability to interact with customers politely and professionally
• Managing large amounts of inbound and outbound calls and emails in a timely manner
• Strong phone, verbal, and written communication skills along with active listening
• Customer focus and adaptability to different personality types
• Any other duties as assigned by Management or the Company.
We are looking for serious applicants only that start immediately and can commute Monday-
Saturday to our Royapettah Office location.
DO NOT APPLY IF YOU DON’T MEET THE ABOVE REQUIREMENTS.

Job Summary

Job Type : Full Time
Job Category : Diploma,Tech Support
Hiring Process : Face to Face Interview, Telephonic Interview
Who can apply : Experienced (2.5 to 3+ Years)

About Content Group Technology LLC

We are into E-Commerce Company based in USA and branch office in Chennai.
This Job is Expired
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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English Speaking, Hindi Speaking, Kannada Speaking, Malayalam Speaking, Telugu Speaking

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Content Group Technology LLC recruiting Customer Support Executive Experienced(2.5 to 3+ Years) candidates candidates nearby Chennai(Royapettah ).Content Group Technology LLC vacancies for Customer Support Executive is recruited through Written-test, Face to Face Interview etc.
Content Group Technology LLC Company recruits a lot of Experienced(2.5 to 3+ Years) candidates candidates every year based on the skills English Speaking, Hindi Speaking, Kannada Speaking, Malayalam Speaking, Telugu Speaking. The candidates with M.Com, BBA/BBM, MA, BSc, BCA, BSW, 12th Pass (HSE), BFA, Vocational Training, PG Diploma, MSc, Certificate Course (ITI), Diploma, B.Com, MCA are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Chennai(Royapettah ) can apply for Customer Support Executive position in Content Group Technology LLC. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Content Group Technology LLC recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of Content Group Technology LLC and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Content Group Technology LLC and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Content Group Technology LLC and near your city and get a secured career.