Customer Support Executive Jobs in Chennai - FIRSTSOURCE SOLUTION
Customer Support Executive
FIRSTSOURCE SOLUTION
0 Years
25000 - 200000 Yearly
Certificate Course (ITI), Diploma, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Expired
Posted: 28 Feb 17
Job Description
Job Description:
- To operationally manage Voice Process
- Respond to Query/Complaint/Request from customers including follow-up and close looping (Voice and Email). Support includes (applicable to all processes/queues):
- Internal emails from executives on behalf of customer.
- Resolving logs received at Customer Service related to Written Correspondence.
- Coordination with resolution owners & sending final confirmation/acknowledgement to customers for forwarded logs (complaint/ request).
- Retention Activity Online retention to be maintained by retaining customers who insist on canceling line by sending an email.
- Call back customers for identified cases if required to ensure complete customer satisfaction before closure of case.
- Provide higher first transaction resolution for all queries requests and complaints received
- Minimum repeat emails from customers
- Faster reply to customer mails with minimum turnaround time
- Retain customers from voluntarily cancel requests
Job Particulars
Education Certificate Course (ITI), Diploma, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Who can apply Freshers
Hiring Process Written-test, Face to Face Interview
Employment TypeFull Time
Job Id278630
Job Category MBA , Diploma , BSc/BCA/BBM , Tech Support
Locality Address Perungudi
State Tamil Nadu
Country India
About Company
FIRSTSOURCE SOLUTION
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