iSON BPO is a leading Business Process Outsourcing firm, with a strong focus in sub-saharan Africa. iSON BPO - the call center headquartered in Nigeria has now operations in 19 countries in Africa and ASEAN with 12,500 employees.
Our approach to ‘delivery’ in BPO combines building and managing call and data centre infrastructure and global manpower outsourcing and call centre operations. We help clients with experience- centric solutions that empower them in enhancing business efficiencies, streamlining operations and reducing costs. Through our GLOCAL delivery model we ensure that we bring the right local skill sets and global experience together to serve our customers better.
We truly are a multi- cultural organization, with employees from 15 nationalities in Africa, growing persistently with diversity. We have more than 99% local African employees with expertise and experience in leading edge business process outsourcing expertise and experience.
We have extensive experience and insights from consulting, migrating and executing thousands of large and complex business functions and processes in a global delivery framework.
Key Differentiators
Demonstrated expertise in BPO services
Integrated BPO- IT solution to address holistic requrements
Customer Experience- centric solutions to empower the end-user of our customers
Multi-lingual back office services
Large pool of qualified talent with specialized skill set
GLOCAL delivery model with onsite, on shore and nearshore delivery centers