Customer Support Executive Jobs in Coimbatore - Vserve Ebusiness solution
Customer Support Executive
Job Description
Immediate Opening for Customer Support Executive!!
Job location – Chennai / Coimbatore
JOB DESCRIPTION –
- Open
and maintain customer accounts by recording account information
- Handle complaints, provide appropriate solutions and alternatives within the
time limits and follow up to ensure resolution.
- Contribute to team effort by accomplishing related results as needed
- Resolve customer complaints via phone, email, mail or social media
- Close out or open call records.
Requirement –
- Proven
customer support experience
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiar with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of
characters
Job Particulars
About Company
Vserve is one of the leading back office solution providers with offices in Coimbatore and Chennai (India). With a track record of 10+ years’, Vserve has emerged as a company that delivers time and cost-effective solutions to its diverse clientage globally. We have successfully implemented our solutions across US, UK, Europe, Australia and Asia-Pacific.
Vserve is an IT-enabled service provider offering a comprehensive set of industry specific solutions. We help enterprises transform and grow in an ever-changing world of technology through sustainable solutions and strategies built on deep domain knowledge
Our decisions, work pattern and strategies are all customer centric, making us the perfect business process outsourcing partner to undertake and complete all your business process outsourcing requirements on time and at a budget that is comfortable. With 24x7 support and online presence, we are able to resolve customer queries with a quick turnaround time.
Vserve has a state-of-the-art facility connected to a high speed data communication to deliver mission critical assignments. Thoughtfully designed and well networked, Vserve's facility is just what a skilled professional requires to effectively handle any time bound back- office work. We function within an infrastructure that is highly secured.
