Customer Support Executive Jobs in Delhi - A2S Infotech Pvt Ltd
Job Description
Technical Support Process:
- Should have good Communication Skills with Good Technical Knowledge in MS Office 2003, 2007, 2010, IE6, IE8, Basic Networking Concepts, Operating Systems like Windows XP, Windows 7
- Should have good problem-solving capability to resolve incidents and ensure no resolvable incidents are dispatched
- Good Computer acumen
- Utilize professional techniques to retain & delight customers.
- Provide quality service & resolve concerns efficiently & professionally
- Above all take full ownership of the Incident from Creation to Closure
- Comprehend the issue, search on Knowledge Management Tool and communicate/narrate effectively
- Document & add new issues/solutions to Knowledge Management Repository
- Use of soft skills - Listen, Empathy, Courtesy etc.
Technical Skills:
- MS Operating Systems (Windows)
- MS Office 2007, 2010
- Outlook 2007, 2010
- PC/Laptop/Handheld/Printers
- Wireless/ Remote Access
- Demonstrated ability to properly diagnose and resolve
Job Particulars
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id245917
Job Category Diploma , BSc/BCA/BBM , Tech Support
SkillsBPO Customer Care Executive
Locality Address Kirti Nagar
State Delhi
Country India
About Company
A2S is a technology wise creative company doing extensive projects in the field of Business Outsourcing. Our expert professionals are committed to providing work which pushes the limits of creativity and at a quick turnaround time with utmost quality.
A2S is a professional Business Process Outsourcing company dealing in Technical Support and Merchant Services. We are offering comprehensive solutions
A2S is a professional Business Process Outsourcing company dealing in Technical Support and Merchant Services. We are offering comprehensive solutions
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