Customer Support Executive Jobs in Gurgaon - Arvato Bertelsmann India
Customer Support Executive
Job Description
- Handling customer queries
- Listening to customer carefully & resolving their issues
- Customer centricity and ability to retain customers through excellent service
- Be proactive in learning new product updates and proceed
- Must be willing to work in shifts with flexible start/end timings in a 24 hours window with no exceptions
- Good analytical and problem solving ability
- Sound decision making ability
- Quick learner
- Interpersonal Skills
- Emotional stability
- Proactive team player
- Good listener
- Attention to detail
- Empathetic
Job Particulars
About Company
Bertelsmann Marketing Services India Private Limited
(arvato services) is a subsidiary of arvato AG. Operating in India since 2004,
arvato services is has been supporting clients with inside sales programs solutions,
marketing services and contact center customer support to many Fortune 100
customers in the domain of Software, aviation, IT and technology. Arvato
services worldwide operate in almost 40 countries with approximately 70,000
dedicated employees.
We offer our clients a complete range of services in all areas of customer
communication, starting from the systematic qualification of their data for
Customer Acquisition purposes and the Outsourcing of complete Customer
Communication at our service centers, through to the development and
implementation of complete Customer Loyalty programs and the complete
management of Financial Services. These capabilities are supplemented and
supported by a comprehensive range of services in the field of logistics.
We support more than 100 clients around the world, enabling them to focus on
building and strengthening their core businesses - companies in industries such
as Travel, Information Technology (IT), Software, Media, Automotive, Financial
Services, Healthcare, Education and Telecommunication. One of our key success
factors is the decentralized company structure which enables us to operate in
small units. Thus, we can ensure high flexibility, speed of reaction and
efficiency within an environment of highly dynamic and competitive markets.
