Customer Support Executive Job in Knoah solutions at Hitech City, Hyderabad

Customer Support Executive

Knoah solutions

0 Years

Not disclosed

Expired

Posted: 23 Jun 20

Job Description

Eligibility Criteria:

 Undergraduate & above (No backlogs & Not pursuing any regular studies).

Roles & Responsibilities:

 Responsible to provide excellent customer service, solving questions and complaints related to order status, Inventory, Billing-related queries, through web-chat and email-based communication tools.

 Contacts can be from customers and/or shoppers

 Responsible to save customers from deactivating the subscription of services & respond to other types of inquires

 Responsible to receive a high volume of incoming Chat conversations and responds to inquires in a manner which meets quality and performance standards

 Respond to customer complaints in a professional manner; attempt to resolve complaints successfully in accordance with established guidelines

 Responsible to document customer transactions accurately in the appropriate systems

 Coordinate with the co-workers, lead persons, and other departments as appropriate

Key Skills:

 Preferred candidates with understanding on eCommerce websites

 Should possess effective written communication skills and comprehension skills

 Excellent Typing Speed: (At least 30 wpm)

 Excellent interpersonal, intrapersonal skills, team player

 Willing to work in Night Shifts or Rotational Shifts (24/7)

Job Particulars

Role customer service tech support

Education 12th Pass (HSE), Any Graduate

Who can apply Freshers

Hiring Process Telephonic Interview

Employment TypeFull Time

Job Id948375

Job Category Tech Support

Locality Address Hitech City

State Telangana

Country India

About Company

Knoah Solutions has been providing customer experience management solutions to small and medium-sized businesses and Fortune 500 companies alike.

Our operations began in Hyderabad, India in 2001 with a small technical support email program for a growing internet provider, who is still our client today. We have grown our operations to include multiple customer engagement solutions offered through a variety of contact channels and handled in a diverse range of languages from our global delivery locations.

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