Customer Support Executive Jobs in Hyderabad - Knoah solutions
Customer Support Executive
Knoah solutions
Expired
Posted: 23 Jun 20
Job Description
Eligibility Criteria:
Undergraduate & above (No backlogs & Not pursuing any regular studies).
Roles & Responsibilities:
Responsible to provide excellent customer service, solving questions and complaints related to
order status, Inventory, Billing-related queries, through web-chat and email-based
communication tools.
Contacts can be from customers and/or shoppers
Responsible to save customers from deactivating the subscription of services & respond to other
types of inquires
Responsible to receive a high volume of incoming Chat conversations and responds to inquires in
a manner which meets quality and performance standards
Respond to customer complaints in a professional manner; attempt to resolve complaints
successfully in accordance with established guidelines
Responsible to document customer transactions accurately in the appropriate systems
Coordinate with the co-workers, lead persons, and other departments as appropriate
Key Skills:
Preferred candidates with understanding on eCommerce websites
Should possess effective written communication skills and comprehension skills
Excellent Typing Speed: (At least 30 wpm)
Excellent interpersonal, intrapersonal skills, team player
Willing to work in Night Shifts or Rotational Shifts (24/7)
Job Particulars
Education 12th Pass (HSE), Any Graduate
Who can apply Freshers
Hiring Process Telephonic Interview
Employment TypeFull Time
Job Id948375
Job Category Tech Support
Locality Address Hitech City
State Telangana
Country India
About Company
Knoah Solutions has been providing customer experience management solutions to small and medium-sized businesses and Fortune 500 companies alike.
Our operations began in Hyderabad, India in 2001 with a small technical support email program for a growing internet provider, who is still our client today. We have grown our operations to include multiple customer engagement solutions offered through a variety of contact channels and handled in a diverse range of languages from our global delivery locations.
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