Customer Support Executive Jobs in Jaipur - SMAPT GROUP INDIA
Job Description
- Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
- Follow up to ensure that appropriate actions were taken on customers' requests.
- Refer unresolved customer grievances or special requests to designated departments for further investigation.
Competencies and Skills Required
- Customer Service Executive plays a critical role in providing an interface between customers and the client company.
- ITeS companies look for candidates who have good communications skills, interpersonal skills and can handle stress well.
- The candidate should possess good listening skills, and the ability to think quickly, to make a recommendation or solution to the customer's problem.
- A clear and pleasant speaking voice and fluency in English is also desired.
The major skills and competencies that employers look for in a candidate are:
- Good communications skills
- Ability to listen and active problem solving skills
- Good interpersonal skills
- Ability to handle pressure
Job Particulars
About Company
Company Profile
SMAPT GROUPS is a pioneering Human Capital Management (HCM) solutions company
that provides manpower sourcing services for organizations across the
globe.
The company offers recruitment and placement solutions for companies
seeking to find high-performance individuals and possibly the most qualified
professionals from all over places.These services are provided by using cutting-edge technology, a committed
team, and revitalized processes that:
� Reduces the time for sourcing candidates for
recruitment;
� Improves the efficiency of the recruitment and
placement processes; and
� Reduces the clutter of unqualified candidates that
enter the recruitment pipeline by providing re-screening and pre -screening
facilities
COMPANY DETAILS
Our company, is one of the fastest growing HR firms with focus on Premium
Placement Services.
Our Endeavour is to provide simple, strong, fast dynamic and responsive
experience to our valued customer in their quest for searching the best
manpower available.
SERVICES WE PROVIDE:
� We recruit
candidates under the parameters set forth by our clients.
� We conduct meticulous screening of candidates
(Licenses, background, references and credentials).
� We work with candidates and clients to ensure that
the recruiting process is conducted as smooth as possible.
Since our service lends itself so well to your type of business and because we
understand the challenges that you face in the recruitment of qualified
personnel, SMAPT would like to offer its experience, knowledge & commitment
to deliver the services and people that you need � manpower recruitment that is
performed in a highly professional manner, cost-effective, well planned,
efficiently performed, carefully coordinated and regularly updated.
