Customer Support Executive Jobs in Kochi - LRL Motors Pvt Ltd
Job Description
LRL Motors Pvt Ltd, Kochi base Importer of Premium motorcycle lubricant (Liqui Moly ) inviting potential candidates with relevant experience in tele calling.
Duties and Responsibilities
Managing a large number of incoming calls, emails, SMS, and WhatsApp
Managing customers’ accounts
Keeping a record of customer interaction and details of actions taken
Reorder online inventory
Collect bank credentials of refund
Resolving delivery related complaints
Process non-display orders
Listing of new items for inventory
Communicating with internal teams to discuss sales targets
Reporting back on results
Ensure total customer satisfaction through excellent services.
Qualification: Degree or Equivalent
Location: Ernakulam
Language is known: English (Fluent in Speaking and writing ) Hindi (speaking), and other Indian languages.
Proficiency in computer operations:
Operating systems (Windows and macOS)
Office suites (Microsoft Office, G Suite)
Presentation software (PowerPoint, Keynote)
Spreadsheets (Excel, Google Spreadsheets, etc.)
Communication and collaboration tools (Slack, Skype, etc