Customer Support Executive Jobs in Kochi - Masalabox Food Network Private Limited

Customer Support Executive
Masalabox Food Network Private Limited
Masalabox Food Network Private Limited
Last Date 20 Apr 2018

Masalabox Food Network Private Limited - Job Details

Date of posting: 19 Feb 18

At Masalabox, our e-commerce platform connects the best home-chefs in town to their customers. With healthy and home-made serving as the driving force behind this venture, Customer appreciation and satisfaction act as crucial parameters in our functions. 

The overarching responsibilities that cater to this role therefore are as follows:

  • Regular and intuitive response to customer queries and feedback
  • Understanding the client/customer requirements and relaying the same to respective internal divisions
  • Understand company products, processes and policies in order to effectively communicate the same to customers
  • Attending and making calls whenever necessary and tending to chat queries on the website
  • Understand customer feedback capture process and create meaning full insights from the feedbacks and offer clear action points for the management
  • Ability to stretch self to reach the targets

Candidate suited to the role shall:

  • Any Graduate with minimum 1 year experience in similar roles
  • Should be high on initiative, relationship building and analytical skills.
  • An excellent communicator with inter -personal skills and telesales skills
  • Eyes for details and excellent at XL / CRM usage
  • Keep abreast with the growth of the company and its products.
  • Fluent in English, Malayalam and Hindi or Kannada (optional).

Hiring Process : Face to Face Interview, Telephonic Interview

About Masalabox Food Network Private Limited

Masalabox , the premium network for home cooked food is looking out for creative content writer. Get a head- start in the booming ecommerce space.
This posting is done directly & exclusively on We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us
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Masalabox Food Network Private Limited recruiting Customer Support Executive Experienced(1 Years) candidates in Kochi. The Masalabox Food Network Private Limited vacancies for Customer Support Executive is filled through Face to Face Interview, Telephonic Interview etc.
Masalabox Food Network Private Limited jobs for Experienced(1 Years) candidates are very common in nature as the company recruits a lot of Experienced(1 Years) candidates every year based on the skills . The candidates with M.Com, MA, BSc, BCA, PG Diploma, MSc, B.Com, BA are selected to full fill the vacancies in Customer Service / Tech Support job field. The Experienced(1 Years) candidates applying for Customer Support Executive should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to Masalabox Food Network Private Limited recruitment, Experienced(1 Years) candidates are mostly chosen for the department Customer Service / Tech Support. To learn more about the current jobs and other details, it is better to go through official site of Masalabox Food Network Private Limited and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of Masalabox Food Network Private Limited and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.