Customer Support Executive Jobs in Kochi - Masalabox Food Network Private Limited
Job Description
At Masalabox, our e-commerce platform connects the best home-chefs in town to their customers. With healthy and home-made serving as the driving force behind this venture, Customer appreciation and satisfaction act as crucial parameters in our functions.
The overarching responsibilities that cater to this role therefore are as follows:
- Regular and intuitive response to customer queries and feedback
- Understanding the client/customer requirements and relaying the same to respective internal divisions
- Understand company products, processes and policies in order to effectively communicate the same to customers
- Attending and making calls whenever necessary and tending to chat queries on the website
- Understand customer feedback capture process and create meaning full insights from the feedbacks and offer clear action points for the management
- Ability to stretch self to reach the targets
Candidate suited to the role shall:
- Any Graduate with minimum 1 year experience in similar roles
- Should be high on initiative, relationship building and analytical skills.
- An excellent communicator with inter -personal skills and telesales skills
- Eyes for details and excellent at XL / CRM usage
- Keep abreast with the growth of the company and its products.
- Fluent in English, Malayalam and Hindi or Kannada (optional).
Job Particulars
Who can apply Experienced (1 Years)
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id387861
Job Category BSc/BCA/BBM , Tech Support
Locality Address
State Kerala
Country India
About Company
Masalabox , the premium network for home cooked food is looking out for creative content writer. Get a head- start in the booming ecommerce space.
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