Customer Support Executive Jobs in Mumbai - Miko
Job Description
Responsibilities -
- 1. Communicate with current customers via chat, email, video calls, and phone to nurture and onboard with solving their queries.
- 2. Work with Technical, Logistics, and other departments to understand the best practices andguide the customer with the correct details.
- 3. Provide feedback and recommendations to the product team based on direct experience with current and potential customer's feedback.
- 4. Utilize, update and maintain the integrity of information in Miko's CRM system.
- 5. Help Customers with solving their technical problems with wifi, Bluetooth device, etc.
- 1. Strong Team player
- 2. Excellent written, spoken English communication skills
- 3. Must be graduate from any field (People from Engineering Background will be preferred.
- 4. 1- 3 Years of experience with Customer Support, Technical Support, Account Management
- 5. Should be flexible with US Shifts.
Job Particulars
Who can apply Experienced (1 to 3 Years)
Hiring Process Telephonic Interview
Employment TypeFull Time
Job Id1371594
Job Category BSc/BCA/BBM , 1 to 3 Yr Exp , Tech Support
Locality Address Dadar East
State Maharashtra
Country India
About Company
Miko is a Mumbai-based advanced consumer robotics innovation lab passionate about bringing the best of technology to young learners everywhere and home to some of the world’s leading engineers, mathematicians, teachers, and psychologists. Our robots have been designed for the age group of 5-10 and the company’s flagship product, Miko 2, is the first robot that uses playful, conversational learning to educate, engage and entertain kids and is best-selling in the US, UK, and UAE besides India
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