Customer Support Executive Jobs in Pune - Sayandeep Exepress Pvt Ltd
Customer Support Executive
Job Description
1. Manage all customer interactions as rostered within parameters
2. Demonstrate ownership on calls when contacted by customer
3. Respond to all customers in appropriate tone and language
4. Offer a solution-based approach for all customer interactions
5. Educate the customer at every given possible opportunity
6. Ensure updation of product, system, process and policy knowledge
7. Adhere to rostered timing, scheduled shifts and activities
8. Capture customer details and data relevant to the call or service
9. Resolve customer queries within agreed timelines
10. Increase, develop and retain customer base through relationship
building and service
11. Follow all contact center policies, procedures, code of conduct and
legislative requirements
12. Manage outbound campaigns as per business requiremen
- Education Requirement :
10 + 2 / Graduation degree in any discipline
- Skills & Competencies :
1. Speak local language
2. Basic computer knowledge
3. Problem solving skills
4. Customer focus
5. Technical orientation
6. Attention to detail
7. Service mindset
Job Particulars
About Company
