Customer Support Executive Jobs in Visakhapatnam - E. W. Liner Charts & Publications Pte Ltd
Job Description
The Job Role and Responsibilities
The primary responsibilities of a Customer Service Executive would be:
· Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
· Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
· Follow up to ensure that appropriate actions were taken on customers’ requests.
· Refer unresolved customer grievances or special requests to designated departments for further investigation.
Competencies and Skills Required
· candidates who have good communications skills, interpersonal skills and can handle stress well.
· Good command on Microsoft office (Excel, Word, Outlook, and Skype)
· The candidate should possess good listening skills, and the ability to think quickly, to make a recommendation or solution to the customer's problem.
· A clear and pleasant speaking voice and fluency in English is also desired.
· 0 –2 years of Customer relation experience,
· Bachelor’s degree or similar
Job Particulars
About Company
