Customer Support Executive Jobs Opening in Altruist Technologies Private Limited at Rajarhat New Town, Kolkata
Customer Support Executive
Job Description
Blended Process(80%Non-Voice+20%Voice)
Domestic customer service voice process
Key Responsibilities:
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Customer Interaction:
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Handle inbound and outbound customer calls, emails, and chat inquiries in a timely and professional manner.
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Address customer queries and provide solutions for issues related to products, services, or account management.
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Maintain a friendly and empathetic tone to provide an excellent customer experience.
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Issue Resolution:
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Diagnose and troubleshoot customer issues, ensuring timely resolution.
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Escalate complex or unresolved issues to appropriate departments or senior staff members.
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Follow up on customer issues to ensure resolution and customer satisfaction.
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Product Knowledge and Support:
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Stay well-informed about the company's products or services to provide accurate information to customers.
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Assist customers with troubleshooting and guidance on using products or services, providing clear instructions and support.
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Help customers with the order process, including placing, modifying, and canceling orders, as well as tracking shipments.
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Customer Feedback and Complaints Management:
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Listen attentively to customer complaints and offer appropriate solutions, aiming for customer satisfaction.
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Document customer feedback and concerns to help improve products, services, and processes.
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Work with internal teams to communicate recurring issues or improvements needed based on customer feedback.
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Order Processing and Updates:
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Process customer orders, returns, refunds, and exchanges, ensuring accuracy and timely execution.
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Keep customers updated on the status of their orders or requests.
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Handle customer data securely, ensuring compliance with company policies and data protection regulations.
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Customer Relationship Building:
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Foster strong relationships with customers by being helpful, patient, and respectful.
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Ensure customer satisfaction through professional, personalized support, promoting customer loyalty.
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Encourage customers to provide feedback on their experience to enhance service quality.
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Documentation and Reporting:
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Maintain accurate records of customer interactions, transactions, and complaints using CRM (Customer Relationship Management) software.
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Document resolutions and actions taken to resolve customer issues for future reference.
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Prepare and submit daily, weekly, or monthly reports regarding call volume, issue resolution, customer feedback, and service quality.
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Collaborate with Internal Teams:
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Work closely with other departments such as Sales, Technical Support, and Logistics to ensure that customer issues are addressed effectively.
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Share insights and suggestions for process improvements to enhance customer satisfaction and service delivery.
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More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
- What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE), 10th Pass (SSC)
- What are the salary requirements for this job?
- Ans: The salary range is between 12000 and 16500 Monthly. The Salary will depend on the interview. This Customer Support Executive is a Full Time in Kolkata.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.
Job Particulars
About Company
Altruist Technologies founded in 2005, is a pioneer in providing telecom solutions in over 50 countries, covering over 100+ telecom carriers in US, Europe, Asia, Africa & Middle-East. Over the years, Altruist has consolidated into a successful group with 13 companies and over 19,000+ strong team spread across various countries.
Global Offices: UK, USA, Sweden, UAE, Bangladesh, Indonesia, Kenya, Nigeria, Liberia, Morocco, Ghana, Malawi, Sierra Leone, Singapore, Sri Lanka, Thailand
Kolkata 
Freshers 
Salary not disclosed 
12th Pass (HSE)
Kolkata
Freshers
Salary not disclosed
12th Pass (HSE)
Kolkata
Freshers
Salary not disclosed
12th Pass (HSE)
Ahmedabad, Bangalore, Kolkata
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, B.Com, BA, M.Com, MA, BSc, MSc, 12th Pass (HSE)
Kolkata
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Kolkata
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Kolkata
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Kolkata
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Kolkata
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Kolkata
0 to 3 Years
Salary not disclosed
12th Pass (HSE)
Kolkata
0 to 3 Years
Salary not disclosed
12th Pass (HSE)
Kolkata
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Kolkata
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Kolkata
Freshers
Salary not disclosed
12th Pass (HSE)
Kolkata
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Kolkata
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Kolkata
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Kolkata
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Kolkata
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Kolkata
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW 
