Customer Support Executive Job in Amazon at Chandan Nagar, Kalyani Nagar, Kharadi, Pune
Customer Support Executive
Amazon
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Posted: 15 Jul 26
Job Description
Job Overview
You'll be part of Amazon's Customer Service team, helping customers with queries about online shopping, identity verification, account security, purchase order support, and more. Our mission is to be Earth's most customer-centric company, and you'll play a key role in achieving that goal by being the first point of human contact for customer support.
Duties & Responsibilities
Some of your duties include:
You will also need to be able to:
What it's like as an Amazon Customer Service Associate
Why You'll Love Amazon
One of the great things about joining Amazon's Customer Service team is that you don't need past experience in customer service. You'll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:
A full list of benefits and criteria for each to be offered a successful applicant can be found on our benefits page: /en/benefits
Requirements
How To Get Started
You can begin by applying above. If you need help with your application, you can start with our step-by-step guide:
If you have questions regarding the hiring process, please visit our support landing page:
If you have a disability and need an accommodation during the application and hiring process, or need to initiate a request prior to starting your Day 1, please visit our People with Disabilities landing page: https://jobs.amazon.in/people-with-disabilities or contact the Applicant-Candidate Accommodation Team (ACAT). You can reach us at for assistance.
Equal Employment
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
I hereby consent to the recording of your video and audio during interview stages and during the term of your employment at Amazon (as applicable) for the purposes of proctoring the assessment and validating your identity. You further agree that Amazon, Amazon's authorised personnel or third parties authorised by Amazon may capture and store a screenshot of your face which will be used for the purpose of Amazon's internal records purpose and continued identity verification. Further, you may also be required to show a government issued ID (except Aadhaar card) having your photo to Amazon, Amazon's authorised personnel or third parties authorised by Amazon during your interview stages and on your first day of joining Amazon as an employee. You consent that a screenshot of the government ID may be captured by Amazon or Amazon's authorised personnel, or third parties authorised by Amazon for Amazon's internal records purpose and validation of your identity.
Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process
More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
You'll be part of Amazon's Customer Service team, helping customers with queries about online shopping, identity verification, account security, purchase order support, and more. Our mission is to be Earth's most customer-centric company, and you'll play a key role in achieving that goal by being the first point of human contact for customer support.
Duties & Responsibilities
Some of your duties include:
- Answer customer requests through phone, chat, and email
- Navigate and review solutions in real-time using a variety of tools
- Assist with identity verification and account security concerns as needed
- Help identify and prevent potential fraud or security issues that may impact customer experience
- Problem-solve for customers without reading from a script
- Provide exceptional support and troubleshoot account and shopping issues
You will also need to be able to:
- Communicate effectively with strong verbal and written skills
- Should be comfortable with both the languages English and Hindi
- Work comfortably with computers and navigate multiple systems
- Work varying shifts from Monday to Sunday
- Work in rotating shifts (late night and overnight shifts primarily, early morning, afternoon, weekend, and overtime as required)
- Be punctual and present for your entire work shifts
- Be fully committed to your customer service role whilst working at Amazon
What it's like as an Amazon Customer Service Associate
- Surroundings. You'll be working in an office environment, assisting customers through phone, chat, and email.
- Activity. You'll be at your desk for the majority of your shift, assisting customers through phone, chat, and email.
- Temperature. Our office locations provide comfortable, climate-controlled work environments.
- Dress code. Business casual attire is appropriate for our office environment.
Why You'll Love Amazon
One of the great things about joining Amazon's Customer Service team is that you don't need past experience in customer service. You'll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:
- Medical insurance
- Office perks to suit your needs including 24/7 food and beverage options, games room, and interfaith prayer, lactation and quiet rooms when you need privacy
- Site transportation allowance
- Meal allowance of ₹1,100 Rs/Month
- Night shift premium pay
- Lifestyle benefits and retail discounts through our Amazon Extras program
- Self-directed and instructor-led training to get you up to speed
- Ongoing learning opportunities to develop your skills
- Employee support programs and resource groups
A full list of benefits and criteria for each to be offered a successful applicant can be found on our benefits page: /en/benefits
Requirements
- You must be 18 years or older.
- You must have completed 10+2 education (12th grade) freshers and experienced candidates welcome.
- You must be proficient in English, including the ability to understand and adhere to all job requirements.
- You must be authorised to work in India.
How To Get Started
You can begin by applying above. If you need help with your application, you can start with our step-by-step guide:
If you have questions regarding the hiring process, please visit our support landing page:
If you have a disability and need an accommodation during the application and hiring process, or need to initiate a request prior to starting your Day 1, please visit our People with Disabilities landing page: https://jobs.amazon.in/people-with-disabilities or contact the Applicant-Candidate Accommodation Team (ACAT). You can reach us at for assistance.
Equal Employment
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
I hereby consent to the recording of your video and audio during interview stages and during the term of your employment at Amazon (as applicable) for the purposes of proctoring the assessment and validating your identity. You further agree that Amazon, Amazon's authorised personnel or third parties authorised by Amazon may capture and store a screenshot of your face which will be used for the purpose of Amazon's internal records purpose and continued identity verification. Further, you may also be required to show a government issued ID (except Aadhaar card) having your photo to Amazon, Amazon's authorised personnel or third parties authorised by Amazon during your interview stages and on your first day of joining Amazon as an employee. You consent that a screenshot of the government ID may be captured by Amazon or Amazon's authorised personnel, or third parties authorised by Amazon for Amazon's internal records purpose and validation of your identity.
Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process
More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
- What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of 0 to 3+ year experience as an Customer Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.
Job Particulars
Role bpo telecaller
Education 12th Pass (HSE)
Who can apply Freshers and Experienced (0 to 3+ Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id2925079
Job Category MBA , BPO , BSc/BCA/BBM
Locality Address Chandan Nagar , Kalyani Nagar , Kharadi , Shivaji Nagar , Viman Nagar
State Maharashtra
Country India
About Company
Jobs:
Amazon recruiting Customer Support Executive Experienced(0 to 3+ Years) candidates candidates nearby Pune.Amazon vacancies for Customer Support Executive is recruited through Written-test, Face to Face Interview etc.
Amazon Company recruits a lot of Experienced(0 to 3+ Years) candidates candidates every year based on the skills Customer Care Executive, English Speaking, International BPO, Voice Support. The candidates with 12th Pass (HSE) are selected to full fill the vacancies in bpo-telecaller job field. The candidates nearby Pune can apply for Customer Support Executive position in Amazon. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Amazon recruitment, candidates are mostly chosen for the department of bpo-telecaller . To learn more about the current jobs and other details, it is better to go through official site of Amazon and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Amazon and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Amazon and near your city and get a secured career.
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