Customer Support Executive Jobs Opening in Arise solution at Gorwa, Vadodara
Job Description
✅ Handle customer queries through multiple channels: phone, email, chat & social media
✅ Provide accurate product/service information
✅ Follow up on issues to ensure complete resolution
✅ Maintain professionalism and empathy with every interaction
More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
✅ Provide accurate product/service information
✅ Follow up on issues to ensure complete resolution
✅ Maintain professionalism and empathy with every interaction
Key Responsibilities:
Customer Interaction and Support:
Respond promptly and professionally to customer inquiries via various channels such as phone calls, emails, live chat, or social media platforms.
Understand customer needs and provide accurate and comprehensive information about products, services, policies, and procedures.
Assist customers in troubleshooting issues related to products or services, ensuring timely resolution.
Maintain a positive attitude during all interactions, even when dealing with challenging or irate customers.
Issue Resolution and Problem Solving:
Identify the root cause of customer problems and provide effective solutions or escalate complex issues to higher support levels or relevant departments.
Follow up with customers to ensure their concerns are fully addressed and they are satisfied with the resolution.
Document all customer interactions and solutions accurately in the CRM or support systems for future reference and analysis.
Product and Service Knowledge:
Continuously update knowledge about the company's products, services, and policies to provide accurate guidance.
Participate in training sessions or workshops to stay informed about new offerings, updates, or procedural changes.
Customer Feedback Collection:
Gather customer feedback regarding their experience, product satisfaction, or service quality.
Relay valuable insights and suggestions to relevant departments to improve offerings or processes.
Maintaining Customer Records:
Maintain detailed and organized records of customer interactions, transactions, comments, and complaints.
Ensure data accuracy and confidentiality in line with company policies and data protection regulations.
Adherence to Policies and Procedures:
Follow company guidelines and protocols when handling customer interactions.
Ensure compliance with quality standards, service level agreements (SLAs), and regulatory requirements.
Upselling and Cross-selling:
Identify opportunities to promote additional products or services that could benefit the customer.
Approach customers with relevant offers or upgrades in a polite and non-intrusive manner.
Team Collaboration:
Collaborate with team members and other departments such as sales, technical support, or logistics to resolve customer issues efficiently.
Participate in team meetings, training sessions, and performance reviews.
Reporting and Feedback:
Prepare regular reports on customer interactions, common issues, and resolution times.
Provide feedback to management on common customer pain points and potential areas for service improvement.
More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
- What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BCA
- What are the salary requirements for this job?
- Ans: The salary range is between 18000 and 21000 Monthly. The Salary will depend on the interview. This Customer Support Executive is a Full Time in Vadodara.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.
Job Particulars
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id2693022
Job Category BSc/BCA/BBM , Tech Support
Locality Address Gorwa
State Gujarat
Country India
About Company
Arise solution
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