Customer Support Executive Job in Feelins App at HSR, Bangalore

Support Executive :


Company Description

At Feelin’s, we’re reimagining what social media should feel like. Our mission is simple yet powerful - to create a safe, frictionless and human way for people to meet, talk, and form real connections online. No filters. No algorithms deciding your worth. Just genuine conversations that make people feel heard, seen, and connected.
We’re looking for an empathetic, responsible, and proactive Operations & User Experience Executive to help support our users, guide new users during onboarding, and ensure smooth day-to-day operations on the Feelin’s App.
This role focuses on user onboarding, user support, basic tele-calling, and maintaining strong trust and comfort during interactions.
If you enjoy interacting with people, solving user problems, and contributing to a growing community, you’ll be a great fit.

Key Responsibilities

1. User Support & Relationship Management

• Assist users in understanding how the app works and help troubleshoot issues.
  
• Respond to user queries via chat, email, or calls in a friendly and supportive manner.
  
• Maintain high levels of user satisfaction by providing timely, empathetic assistance.
  
• Build trust with users by ensuring clear and respectful communication.
  
• Document key issues, common questions, and user insights for internal teams.
  

2. User Onboarding & Basic Telecalling

• Make outbound calls to walk new users through onboarding steps, if required.
  
• Explain important app features and usage guidelines in simple language.
  
• Follow up with users who need assistance completing onboarding.
  
• Maintain basic notes on user interactions.
  
• Keep users informed about new updates, features, or important announcements.
  

3. Trust & User Well-being

• Ensure users understand platform rules and community standards.
  
• Flag cases of user discomfort or direct violations.
  
• Support users who may need clarity on safety, privacy, or platform policies.
  

Requirements

Languages
Fluency in one or more regional languages:
Tamil / Kannada / Malayalam / Telugu

• Fluency in English (read, write, speak)
  

Skills & Experience

• Prior experience in support, operations, tele-calling, or customer-facing roles is a plus.
  
• Strong communication skills with a friendly and patient approach.
  
• Ability to handle complaints calmly and professionally.
  
• Basic ability to use CRM tools, Excel, or common workplace software.
  
• Good judgment and attention to detail.
  
• Comfortable speaking on calls when required.
  

Other Requirements

• BYOD: Must have a personal laptop.
  
• Bachelor’s degree preferred but not mandatory.
  
• Positive attitude and willingness to learn quickly.
  

Job Type: Internship
Length: 3 months
Work Location: HSR Layout
More information about this Customer Support Executive Job

Please go through the below FAQs to get all answers related to the given Customer Support Executive job

1. What are the job requirements to apply for this Customer Support Executive job position?
   
   • Ans: A candidate must have a minimum of 0 to 06 Months year experience as an Customer Support Executive


2. What is the qualification for this job?
   
   • Ans: The candidate can be a Graduate from any of the following: LLM, B.Arch, Diploma, Certificate Course (ITI), M Phil / Ph.D, B.Com, B.Pharm, BA, M.Arch, M.Com, M.Pharm, MA, BBA/BBM, BCA, BDS, BE/B.Tech, MBA/PGDM, BEd, BHM, BSc, MCA, MD, MDS, ME/M.Tech, BVSc, CA, CS, ICWA, LLB, MBBS, MEd, MHM, MS, MSc, MSW, PG Diploma, B.Design, B.FashionTech, BFA, Vocational Training, 12th Pass (HSE), 10th Pass (SSC), Upto 9th Std, No Education/Schooling, BAMS, BHMS, MVSc, B.P.Ed, MPEd, B.F.Sc(Fisheries), M.F.Sc(Fisheries), BSW, BACHELOR OF MUSIC, BBS, BFA, Ayurveda PG, BLT, BNYS, BPT, BUMS, DA, DFM (FORENSIC), DM, DOMS (OPTHOLMOLOGY), Master of Public Health, MHA(HEALTH), MPT, ANM, B PEd, B Plan, B Voc, BCJ, BHA, BBT, BLS, BNg, BPA, BPH, BTA, BTH, BTTM, BVA, BVSc and AH, D Ed, D Pharma, M PED, M Pharma, MBE, MBS, Master in Marketing, Master of International Business, MCJ, MFA, MFM, MHM, MIT, MLT, MMS, MPA, MPH, MPHA, MPHW, MPVA, MRM, MRMLV, BFT, MFT, BMS, Other Graduate, Other Post Graduate, Other Course
   
   
3. What is the hiring Process of this job?
   
   • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
   
   
4. This Customer Support Executive is a work from home job?
   • Ans: No ,its not a Work from Home Job.
   
   
5. How many job vacancies are opening for the Customer Support Executive position?
   
   • Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.