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Customer Support Executive Jobs Opening in Genisys Information system at Whitefield, Bangalore

Customer Support Executive

Genisys Information system
experience-icon 1 to 2.5 Years
salary-icon 21000 - 25600 Monthly
location-icon Bangalore(Whitefield )
Expired

Posted: 16 Sep 22

Job Description

Roles and responsibility: 
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Analyzing customer needs and recommending products based on those needs.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Qualification : Graduate ( 15 yrs of education)

Experience : 1 yr of experience in BPO  customer service(Mandatory)

Salary: Upto 3.7 LPA(30800 CTC / 25600 Take home)

Shift: 
  • Girls- 8am to 8pm(Any 9 Hrs)           
  • Boys – Rotational Shift(Cab Drop post 10pm with 12KM)

Working days: 6 days(Rotational Week Off)

Languages : Excellent English + Hindi

DOJ : Immediate

Location : Whitefield, Bangalore

NOTE: Work from Office

More information about this Customer Support Executive Job

Please go through the below FAQs to get all answers related to the given Customer Support Executive job

  1. What are the job requirements to apply for this Customer Support Executive job position?
    • Ans: A candidate must have a minimum of 1 to 2.5 year experience as an Customer Support Executive

  2. What is the qualification for this job?
    • Ans: The candidate can be a Graduate from any of the following: M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, BFA, BSW

  3. What are the salary requirements for this job?
    • Ans: The salary range is between 21000 and 25600 Monthly. The Salary will depend on the interview. This Customer Support Executive is a Full Time in Bangalore.

  4. What is the hiring Process of this job?
    • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.

  5. This Customer Support Executive is a work from home job?
    • Ans: No ,its not a Work from Home Job.

  6. How many job vacancies are opening for the Customer Support Executive position?
    • Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.

Job Particulars

Who can apply Experienced (1 to 2.5 Years)
Hiring Process Walk - In, Face to Face Interview
Employment TypeFull Time

About Company

Incepted in 1985, Genisys is a forward-looking IT solutions provider company. What started as an organization with only five employees, now houses 1000+ workforce spread across three continents. Over the last three decades, we have helped enterprises reimagine their businesses in the digital world, by offering comprehensive IT solutions backed with experience, commitment, and strategy. Our services are filled by Hyper Automation, Robotics, Artificial Intelligence, Analytics, Cloud, and emerging technologies, aligned with the changing tech trends.

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