Customer Support Executive Jobs Opening in Hifolks Apparel at Sector 62, Noida, Noida

Customer Support Executive

Hifolks Apparel

0 Years

Not disclosed

Expired

Posted: 18 Oct 24

Job Description

Confirm online orders with customers and verify the address of the customer.

Clarify customer doubts regarding orders
Handle customer objections professionally and address concerns diligently
Resolve customer inquiries and requests promptly for strong satisfaction
Prepare daily reports in Excel format, including call recordings and submit reports daily in the evening

Respond to customer inquiries via phone, email, and live chat.

Resolve product or service problems by clarifying the customer's complaint and determining the cause of the problem.

Provide accurate, valid, and complete information by using the right methods and tools.

Follow up with customers to ensure their issues are resolved satisfactorily.

Document customer interactions, process accounts, and file documents.

Collaborate with internal teams to resolve complex issues.

Assist customers in troubleshooting technical problems.

Maintain a thorough understanding of company products and services.

More information about this Customer Support Executive Job

Please go through the below FAQs to get all answers related to the given Customer Support Executive job

What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Support Executive

What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, M.Com, MA, BBA/BBM, MBA/PGDM
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.