Customer Support Executive Jobs Opening in IEnergizer at Noida-Others, Noida
Job Description
Interested candidates may apply or Call/Whatsapp
Key Responsibilities:
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Customer Inquiries and Assistance:
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Respond to Customer Queries: Handle inbound customer calls, emails, chat messages, and other communication channels, addressing inquiries related to products or services.
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Provide Information: Offer clear and concise information about company products, services, policies, and procedures.
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Troubleshooting: Assist customers with troubleshooting technical or service-related issues, offering step-by-step solutions.
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Order Management: Help customers place orders, track deliveries, make returns, or cancel orders based on their needs.
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Issue Resolution and Problem Solving:
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Identify Problems: Listen actively to customer complaints, identify the root cause of issues, and take appropriate action to resolve them.
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Escalation Handling: For complex or unresolved issues, escalate the problem to the appropriate department or senior management while ensuring timely follow-up.
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Ensure Customer Satisfaction: Maintain a high level of professionalism while resolving issues, ensuring that the customer is satisfied with the solution provided.
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Communication and Interaction:
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Clear Communication: Maintain clear and effective communication with customers in a polite, empathetic, and professional manner.
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Follow-up: Ensure that all customer issues are followed up on and that customers are kept informed of the status of their queries or complaints.
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Feedback Collection: Gather feedback from customers about their experiences, providing insights that can be used to improve services or products.
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Documentation and Reporting:
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Record Keeping: Maintain accurate records of customer interactions, transactions, comments, and complaints in the company’s CRM or support system.
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Report Generation: Compile daily, weekly, or monthly reports on customer issues, resolutions, and feedback to assist with decision-making and process improvement.
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Process Documentation: Keep detailed documentation of solutions provided, standard operating procedures, and updates to help guide future support activities.
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Product/Service Knowledge:
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Product Familiarity: Develop a deep understanding of the company’s products or services to provide accurate and detailed information to customers.
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Product Updates: Stay informed about new product features, updates, or changes in policies to ensure that customers receive the latest information.
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Training: Participate in regular training sessions to improve product knowledge and stay updated on the company’s offerings.
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Team Collaboration:
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Collaborate with Other Departments: Work closely with other departments (e.g., sales, technical support, billing) to ensure customers’ issues are addressed promptly and effectively.
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Team Support: Share knowledge and best practices with team members to improve the overall customer support process.
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Team Meetings: Participate in team meetings to discuss customer feedback, challenges, and improvements to support services.
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Customer Retention:
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Upselling and Cross-selling: In some cases, identify opportunities to upsell or cross-sell additional products or services that may benefit the customer.
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Loyalty Building: Provide exceptional service that encourages customer loyalty and repeat business.
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Building Relationships: Develop rapport with customers to foster long-term relationships and promote customer satisfaction.
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More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
- What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BCA
- What are the salary requirements for this job?
- Ans: The salary range is between 17000 and 30000 Monthly. The Salary will depend on the interview. This Customer Support Executive is a Full Time in Noida.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.
Job Particulars
About Company
Noida 
1 to 2 Years 
Salary not disclosed 
B.Com(Commerce)
Noida
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BCA
Noida
Freshers
Salary not disclosed
B.Com
Noida
Freshers
Salary not disclosed
12th Pass (HSE)
Gurgaon, Pune, Noida
2 to 3+ Years
Salary not disclosed
B.Com, BA, BCA, BE/B.Tech, BSc, CS
Noida
Freshers
Salary not disclosed
BA, BBA/BBM, BSc
Noida
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Noida
1 Years
Salary not disclosed
B.Com, BA, BCA
Noida
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Noida
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Delhi, Faridabad, Gurgaon, Ghaziabad, Noida
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Noida
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Delhi, Faridabad, Gurgaon, Ghaziabad, Noida
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Noida
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Noida
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Noida
0 to 3 Years
Salary not disclosed
B.Com, BA, BBA/BBM, BCA
Noida
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Delhi, Faridabad, Gurgaon, Ghaziabad, Noida
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Noida
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Noida
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc 
