Customer Support Executive Job in Levelx Micro Systemes Private Limited at Alappuzha
Job Description
We are seeking a Customer Support Associate who is passionate about delivering exceptional customer experiences and driving customer loyalty. In this role, you will be responsible for providing exceptional customer support, ensuring customer satisfaction, offering online support, and handling customer service inquiries. The role also includes addressing technical support issues and effectively communicating with customers to resolve their concerns.
Responsibilities:
- Respond to customer inquiries through multiple channels in a timely and professional manner.
- Assist customers with product information, orders, payments, shipping, returns, and exchanges.
- Handle complaints and provide effective solutions, escalating issues when necessary.
- Maintain accurate records of customer interactions, transactions, and feedback.
- Collaborate with internal teams to resolve customer issues efficiently.
- Provide product and service guidance to help customers make informed decisions.
- Monitor customer feedback and suggest improvements to processes, products, or services.
- Stay updated on company policies, product offerings, and eCommerce platform functionalities.
Requirements :
- Bachelor’s degree in a related field.
- 0–1 years of experience in customer support, preferably in eCommerce or retail.
- Excellent command of English and Hindi.
- Excellent written and verbal communication skills.
- Strong problem-solving and interpersonal skills.
- Ability to handle high-volume inquiries with patience and professionalism.
- Familiarity with eCommerce platforms, order management, and CRM tools is a plus.
- Team-oriented, proactive, and detail-focused.
More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
- What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of 0 to 2 year experience as an Customer Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BCA, BE/B.Tech, BEd, BSc, LLB
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Executive is a work from home job?
- Ans: Yes,its a Work from Home Job.
- How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.
Job Particulars
Who can apply Freshers and Experienced (0 to 2 Years )
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id2935370
Job Category BSc/BCA/BBM , Tech Support , Work from Home
Locality Address
State Kerala
Country India
About Company
Founded in 2021, back then, Levelx Micro was a computer hardware distribution company. First retail, then it grew to an e-commerce website, still selling computer hardware. 2022 was a year of change, a new start. LX INDIA was founded; e-commerce was now separated from main company operations. Company expanded its distribution to Consumer Electronics, covering a wide range of products. It continued to grow to a large audience, pan India, delivering quality on every order.
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